Hermelinda Rojas
Dallas,TX
Summary
Experienced bilingual Clinical Staff Assistant with 9 years in family medicine, known for managing busy front desk operations and enhancing patient flow. Specializing in patient services, scheduling, and efficient front desk operations.
Overview
15
15
years of professional experience
Work History
CSA II
UTSouthwestern Medical Center
Dallas, TX
08.2017 - Current
- Greet and check in patients, ensuring accurate demographic information
- Schedule appointments and manage provider calendars to optimize patient flow
- Answer multi-line phone system and respond to patient inquires
- Maintain and update electronic medical records (Athena)
- Coordinate with clinical staff to ensure smooth daily operations
- Streamlined communication between departments, enhancing overall workflow and patient satisfaction levels.
- Mentored new staff on customer service protocols, improving team performance and consistency in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Cafe Express
Dallas, TX
06.2013 - 12.2014
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining inventory levels and stock organization.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Trained new staff on cash handling procedures and customer interaction standards.
- Monitored cash register for accuracy, ensuring balanced end-of-shift reports.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
El Rancho Supermercado
Dallas, TX
08.2011 - 11.2012
- Implemented streamlined checkout processes to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed promotional displays to increase product visibility and sales engagement.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Thomas Jefferson
DallasMedical Front Office - Medical Front Office
Brookhaven College
Dallas, TX05-2017
Skills
- Bilingual Fluent in English and Spansish
- Customer service
- Appointment scheduling
- Calm and professional under pressure
- Customer support
- Problem resolution
- Team collaboration
Languages
Spanish
English
Timeline
CSA II
UTSouthwestern Medical Center
08.2017 - Current
Cashier
Cafe Express
06.2013 - 12.2014
Cashier
El Rancho Supermercado
08.2011 - 11.2012
High School Diploma -
Thomas Jefferson
Medical Front Office - Medical Front Office
Brookhaven College