Hermine Kasimyan
Reseda,CA
Summary
Dynamic and organized professional with exceptional customer service skills, honed at Egg N' Joe. Proven ability to enhance client satisfaction through effective communication and attention to detail. Experienced in administering care and managing household tasks, ensuring a high standard of living for clients while maintaining punctuality and reliability.
Overview
8
8
years of professional experience
Work History
IHSS Care Provider
State of California IHSS
09.2017 - Current
- Administered medication as per prescribed schedules, maintaining accurate records.
- Coordinated transportation for medical appointments and social outings as needed.
- Adapted care techniques based on individual client needs and preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions
Server / Hostess
Egg N' Joe
09.2024 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Delivered food and beverages promptly, maintaining high standards of quality and presentation.
- Assisted in menu knowledge, offering recommendations to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Engaged with customers to resolve inquiries or complaints, fostering repeat business through effective communication.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash transactions accurately, processing payments efficiently at point of sale.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Welcomed guests, managed reservations and seating, provided accurate wait times and introduced guests to their server when I was hostessing.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA08-2003
Skills
Great customer sevice
Great people skills
Organized
Punctual
Great cooking skills
Great communication skills
Languages
Armenian
Native or Bilingual
Timeline
Server / Hostess
Egg N' Joe
09.2024 - 08.2025
IHSS Care Provider
State of California IHSS
09.2017 - Current
High School Diploma -
Herbert Hoover High School