Herminia Madrid
Denver,CO
Summary
Experienced healthcare professional prepared for advanced clinical roles. Skilled in patient care, clinical assessments, and treatment planning. Strong focus on team collaboration and achieving results. Reliable with ability to adapt to changing needs. Known for empathetic patient interactions and effective communication, delivering clinical excellence to all customers.
Overview
12
12
years of professional experience
Work History
Quality Assurance Coordinator
Kaiser Permanente
09.2023 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Championed process improvements that led to significant reductions in waste and rework costs associated with non-conforming materials or products.
- Designed QA inspection measures for approximately 40 registered nurses.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Telephonic Triage Nurse
Kaiser Permanente
05.2022 - 09.2024
- Assisted in refining triage protocols based on emerging best practices, enhancing overall effectiveness of department.
- Strengthened relationships between providers and patients through empathetic listening, clear explanation of treatment options, and appropriate referral as needed.
- Facilitated continuity of care by maintaining detailed records of patient interactions, symptoms, and treatment recommendations.
- Collaborated with interdisciplinary teams to provide comprehensive care to high-risk patients, reducing emergency room visits.
- Contributed to culture of continuous learning within department through sharing relevant research findings and engaging in professional development opportunities.
- Ensured patient safety during crisis situations by rapidly assessing symptoms over the phone and guiding individuals toward appropriate emergency resources.
- Delivered quality nursing care remotely, utilizing clinical knowledge and strong communication skills to assess and advise patients effectively.
- Supported quality improvement initiatives by participating in regular case review meetings and providing constructive feedback to colleagues.
Senior Lead Registered Nurse
Kaiser Permanente
07.2021 - 04.2022
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Contributed to the development of targeted educational materials for both patients'' families.
- Championed patient advocacy, addressing concerns promptly and working toward satisfactory resolutions.
- Streamlined workflow processes to increase efficiency and reduce staff burnout.
- Served as a liaison between physicians and patients, ensuring clear communication and understanding of treatment plans.
- Evaluated clinical performance of nursing staff, providing constructive feedback aimed at improving overall skill level and competence.
- Educated patients on disease management strategies, empowering them to take an active role in their own healthcare journey.
Telephonic Triage Nurse
Kaiser Permanente
01.2020 - 07.2021
- Assisted in refining triage protocols based on emerging best practices, enhancing the overall effectiveness of the department.
- Strengthened relationships between providers and patients through empathetic listening, clear explanation of treatment options, and appropriate referral as needed.
- Collaborated with interdisciplinary teams to provide comprehensive care to high-risk patients, reducing emergency room visits.
- Demonstrated adaptability during periods of high call volume or staffing shortages while maintaining consistent quality of care.
- Contributed to a culture of continuous learning within the department through sharing relevant research findings and engaging in professional development opportunities.
- Delivered quality nursing care remotely, utilizing clinical knowledge and strong communication skills to assess and advise patients effectively.
- Supported quality improvement initiatives by participating in regular case review meetings and providing constructive feedback to colleagues.
Registered Nurse Case Manager
Xtreme MD
07.2019 - 11.2019
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Emergency Department RN
Mountain View Regional Hospital
10.2016 - 10.2018
- Regularly attended continuing education classes and workshops, staying up-to-date with the latest advancements in emergency nursing practices and patient care techniques.
- Maintained compliance with hospital policies and procedures, adhering to strict infection control practices to reduce the spread of disease.
- Consistently maintained accurate electronic health records, promoting seamless coordination of care among healthcare providers.
- Served as a liaison between physicians, patients, and families, fostering open communication channels during challenging medical situations.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for complex medical cases.
RN Case Manager
Superior Health Plan Inc
03.2016 - 10.2016
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Travel Registered Nurse
Immediate Nurse Care
09.2015 - 10.2016
- Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
- Administered medications and treatment to patients and monitored responses.
- Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
- Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
Diabetes Nurse Educator
Novo Nordisk
08.2012 - 09.2014
- Evaluated the effectiveness of educational interventions through ongoing monitoring of patient progress, adjusting approaches when necessary for maximum impact.
- Provided culturally sensitive education to diverse patient populations, fostering trust and rapport for better engagement in care plan execution.
- Advocated for patients within multidisciplinary settings to ensure their needs were considered during care planning discussions.
- Continually updated professional knowledge through participation in educational conferences and workshops, ensuring currency with evolving trends in diabetes care.
- Led training sessions for nursing staff on best practices in diabetes care, resulting in enhanced clinical competence across the team.
- Participated in quality improvement initiatives aimed at enhancing the overall standard of diabetes management within the healthcare setting.
- Collaborated with healthcare team members to optimize treatment plans for better blood sugar control and overall health.
- Conducted comprehensive assessments to identify gaps in knowledge and self-care skills, leading to targeted interventions for improved glycemic control.
- Acted as a resource for colleagues seeking guidance on complex diabetes cases, offering expert consultation to improve patient care delivery.
- Reduced hospital readmission rates through effective discharge planning and follow-up care coordination.
Education
BBA - Nursing
The University of Texas At Arlington
Arlington, TX06-2008
Skills
- Leadership proficiency
- Quality improvements implementation
- Project Management
- Training and Development
- Performance monitoring
- Team Leadership
- Continuous improvement strategies
- Professionalism
- Adaptability
- Workflow Optimization
- Process Improvement
- Performance Metrics
Timeline
Quality Assurance Coordinator
Kaiser Permanente
09.2023 - Current
Telephonic Triage Nurse
Kaiser Permanente
05.2022 - 09.2024
Senior Lead Registered Nurse
Kaiser Permanente
07.2021 - 04.2022
Telephonic Triage Nurse
Kaiser Permanente
01.2020 - 07.2021
Registered Nurse Case Manager
Xtreme MD
07.2019 - 11.2019
Emergency Department RN
Mountain View Regional Hospital
10.2016 - 10.2018
RN Case Manager
Superior Health Plan Inc
03.2016 - 10.2016
Travel Registered Nurse
Immediate Nurse Care
09.2015 - 10.2016
Diabetes Nurse Educator
Novo Nordisk
08.2012 - 09.2014
BBA - Nursing
The University of Texas At Arlington
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