Herminia Mejia
Milwaukee,WI
Summary
Objective: Experienced patient service coordinator/ Medical receptionist/ Medical office assistant who enjoys challenge seeking opportunity to learn and improve skills. seeking a position where I can utilize my skills and experience for company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Advocate Aurora Quick Care
08.2022 - 03.2024
- Viewed daily schedule in Epic to ensure all patients scheduled were in scoop, canceled appointments as needed for providers.
- Roomed patients, took patients vitals.
- Checked patients in and out
- All point of care testing for all patients as needed. using sofia machine for covid, flu testing.
- Entered point of care testing results in Epic
- Assisted providers using Tyto care device for complete patient exam
- Registered all patient to Tyto care tablet for virtual visit with providers.
- Inventory for clinic, ordered all clinic supplies.
- Contacted lab for specimen pick up as needed.
Medical Receptionist
Pain Management Center Of Wisconsin
11.2018 - 04.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Referral Coordinator
Ascension Health Care
09.2011 - 09.2018
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed and implemented effective strategies to increase referral sources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Education
High School Diploma -
El Puente High School
Milwaukee, WI06.2000
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Medical Reception
- Medical Terminology
- Attention to Detail
- Patient Care
- Appointment Scheduling
- Schedule Management
- Specimen Collection
- OSHA Compliance
- Industry software applications
- Scheduling Tests and Procedures
- Supply Ordering
- Insurance Authorizations
- Bilingual (Spanish/English)
- Epic Systems
- Data Entry Software
- experience with Tyto care
Certification
CPR Certification
Languages
Spanish
Full Professional
Timeline
Medical Office Assistant
Advocate Aurora Quick Care
08.2022 - 03.2024
Medical Receptionist
Pain Management Center Of Wisconsin
11.2018 - 04.2021
Referral Coordinator
Ascension Health Care
09.2011 - 09.2018
High School Diploma -
El Puente High School
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