Herminia Carmona
Summary
Operations professional with strong background in managing and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
12
12
years of professional experience
Work History
Director of Operations
Chick-fil-A / Mulkey Hospitality Inc.
05.2013 - Current
- Oversaw daily operations across restaurant, ensuring seamless coordination and efficient execution of tasks.
- Aligned team direction with operator's vision to ensure consistency in execution and outcomes.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory, and transactions.
Education
Associate of Arts - Business Administration
South Plains College
Levelland, TX05-2026
High School Diploma -
Frenship High School
Wolfforth, TX05-2015
Skills
- Operational management
- Adaptable learner
- Quickly adjusting to change
- Customer service
- Strategic planning and execution
- Team leadership
- Staff training/development
- Communicating vision
- Performance improvement
- Employee scheduling
Timeline
Director of Operations
Chick-fil-A / Mulkey Hospitality Inc.
05.2013 - Current
Associate of Arts - Business Administration
South Plains College
High School Diploma -
Frenship High School
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