Hermione Vides
Houston,Texas
Summary
Service-focused Church Volunteer experienced in helping with diverse areas of church operations. Always ready to step in and help others through church programs or one-on-one. Enthusiastic about helping with church activities. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer/Altar Server
Assumption Catholic Church
Houston, TX
08.2008 - Current
- Offered support and assistance to community members.
- Assisted with coordinating grounds maintenance to keep church looking professional.
- Organized charity and fundraising events to raise money for great cause.
- Attended missionary trips to various areas to help natives learn about religion and complete charity work.
- Prepared the altar for Mass including setting up vessels, linens, books and other materials.
- Assisted priests during mass by carrying processional crosses, candles and incense.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Checked to make sure all needed supplies were available before services began.
- Collaborated with other Altar Servers to ensure smooth running of services.
- Performed duties such as ringing bells, holding prayer books and taking part in processions.
- Mentored and encouraged people from various walks of life to increase church membership.
- Organized and planned holiday functions by setting up food drives and donation bins.
- Fostered warm and welcoming community to nurture youth and inspire life of discipleship.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Removed used items from altar following completion of services.
- Provided assistance to elderly or disabled parishioners who needed help entering the church building or navigating around it.
- Carried out instructions from priests in a timely manner during liturgies.
- Collected cash donations from fundraisers and secured funds in safe.
- Rang bells at appropriate times during Masses and ceremonies as instructed by priest or deacon.
- Cleaned sacred vessels after each service.
- Attended training sessions on proper procedures for serving at Mass.
- Maintained orderliness of vestments, candles, incense and other liturgical items used in worship services.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Encouraged and engaged with congregation and visitors to promote church mission.
- Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
- Organized and stocked the sacristy with necessary items for services.
- Led worship services to share faith with congregants and community.
- Assisted with childcare and enabled parents to attend church services without distraction.
- Participated in special religious events such as weddings, funerals and baptisms.
- Ensured that all safety protocols were followed while working around open flames.
- Understood and followed oral and written directions.
McDonald's Crew Member
McDonald's
Houston, Texas
07.2020 - 02.2021
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Brewed and served coffee and tea with preferred add-ins.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Informed customers about daily specials in an engaging manner.
- Wiped down tables and equipment, swept and refilled stock.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained safe food handling practices to prevent germ spread.
- Upheld high standards of productivity and quality in operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Resolved customer complaints in a professional manner.
- Scrubbed and polished counters to remove debris and food.
- Drove team success by quickly completing assigned tasks.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Checked expiration dates on all products before serving them to customers.
- Assisted patrons in making menu selections.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups, and bags.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Explained current promotional information and items to patrons.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Educated customers on menu items, product ingredients and nutritional values.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took orders from patrons and input selections into store computer system.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Education
Bachelor of Science - Psychology
Stephen F. Austin State University
Nacogdoches, TX12-2023
High School Diploma -
Victory Early College High School
Houston, TX05-2021
Associate of Arts - Psychology
Lonestar College
Houston, TX05-2021
Skills
- Flexible Schedule
- Services Support
- Program Coordination
- Activity Coordination
- Relationship Building
- Attention to Detail
- Community Outreach
- Event Setup
- Communion Procedures
- Appointment Scheduling
- Administrative Support
- Decision-Making
- Email and Phone Etiquette
- Mail Sorting and Distribution
- File Maintenance
- Special Events Support
- Volunteer Recruitment
- File and Record Keeping
- Project Management
Certification
- CPR Certification
- SPSS Certification
- CITI Training Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Volunteering
- Organization of Latin Americans Vice President (2022-2023)
- Student Wellness Awareness Team Student Coordinator (2022-2023)
- Tutoring (2021-2023)
References
References available upon request.
Timeline
McDonald's Crew Member
McDonald's
07.2020 - 02.2021
Volunteer/Altar Server
Assumption Catholic Church
08.2008 - Current
Bachelor of Science - Psychology
Stephen F. Austin State University
High School Diploma -
Victory Early College High School
Associate of Arts - Psychology
Lonestar College
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