Hermon Seyoum

As an Inside Sales Representative at Matic Insurance, I was responsible for generating new leads and closing sales deals. I utilized strong interpersonal communication skills to build relationships with potential clients and understand their insurance needs. I effectively communicated the features and benefits of our insurance products, resulting in increased sales and customer satisfaction.

Key Accomplishments:

• Consistently exceeded sales targets by 20%, demonstrating strong sales skills and a results-oriented approach.
• Negotiated and closed deals with high-profile clients, resulting in significant revenue growth for the company.
• Developed and implemented effective sales strategies, resulting in increased market presence and customer acquisition.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• As a Human Resource Assistant at XYZ Logistics (Amazon DSP), I provided administrative support to the HR department and assisted with various HR functions.
• Maintained over 100 employee records, processed payroll, and assisted with employee onboarding and off-boarding processes.
• Handled employee inquiries and provided guidance on HR policies and procedures.