HERMON TEWELDE
Alexandria,USA
Summary
Dynamic and dedicated professional with experience at Walmart, excelling in customer service and cash handling. Demonstrated strong communication skills and critical thinking in resolving customer issues. Proficient in Microsoft Office and appointment scheduling, consistently enhancing customer relations and ensuring satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
CASHIER
WALMART
Alexandria, VA
06.2024 - 05.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Assisted with training and mentoring new team members.
- Operated the POS system efficiently to ensure accurate transactions.
BARISTA
GIANT
Alexandria, VA
04.2024 - 06.2024
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Prepared and served a variety of coffee drinks, teas, and other beverages.
- Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette.
- Distributed samples of popular coffee blends to create sales opportunities.
Counselor Aide
Jesuit Refugee Service
Nairobi
01.2023 - 01.2024
- Adhered to ethical guidelines while maintaining confidentiality of client information at all times.
- Provided emotional support to individuals in distress by actively listening and offering advice.
- Collaborated with other professionals such as psychiatrists, social workers, and psychologists in order to provide comprehensive care for clients.
- Maintained accurate records of client interactions including notes on conversations, treatments provided, and any changes in condition.
- Encouraged healthy lifestyle choices by providing nutrition education or physical activity guidance.
- Implemented behavior management techniques to help clients manage difficult emotions or behaviors.
- Conducted intake interviews with clients to gain insight into their mental health needs.
- Answered telephones and directed calls to appropriate staff.
SALES ASSOCIATE AND CUSTOMER SERVICE
ECO LAB PACKAGING
Nairobi, Milolongo, Kenya
01.2021 - 12.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Introduced promotions and sale opportunities, enticing customers.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Reported customer feedback and product issues to management to improve service delivery.
- Handled customer complaints and concerns promptly, aiming for quick and satisfactory resolution.
- Estimated cost of repair or alteration of merchandise.
Education
Associate in Arts (A.A.) - Computer Applications
Don Bosco Vocational Institute
Nairobi, Kenya12.2020
High School Diploma -
Maina Wanjigi Secondary School
Nairobi, Kenya12.2019
Associate in Arts (A.A.) - Counselling and Skills Trainings Level 3
Jesuit Refugee Service
Nairobi, Kenya10.2017
Skills
- Patient Communication
- Microsoft Offices
- Appointment Scheduling
- Critical thinking
- Medical Records Handling
- Bilingual
- Customer relations
- Problem-solving
- Multitasking skills
Languages
English - Native, Tigrinya - Native, Arabic - Intermediate, Amharic - Native, Kiswahili - Fluent
Timeline
CASHIER
WALMART
06.2024 - 05.2025
BARISTA
GIANT
04.2024 - 06.2024
Counselor Aide
Jesuit Refugee Service
01.2023 - 01.2024
SALES ASSOCIATE AND CUSTOMER SERVICE
ECO LAB PACKAGING
01.2021 - 12.2022
Associate in Arts (A.A.) - Computer Applications
Don Bosco Vocational Institute
High School Diploma -
Maina Wanjigi Secondary School
Associate in Arts (A.A.) - Counselling and Skills Trainings Level 3
Jesuit Refugee Service
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