Summary
Overview
Work History
Education
Skills
Spanish Speaking
Languages
Timeline
Generic

Hernan Apreza

Tulsa

Summary

Dynamic sales and customer service professional with a proven track record of enhancing customer satisfaction and driving sales through expert relationship development and product knowledge. Skilled in negotiation and active listening, I excel in fast-paced environments, consistently meeting or exceeding sales targets. Passionate about leveraging exceptional communication skills to achieve company goals and foster collaboration. Successfully increased customer satisfaction through tailored solutions and effective communication. Talented job title, successful at multi-tasking, balancing customer needs, and making new sales. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Server

Santa Fe Cattle Company
11.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Inside Sales Representative

IBT
03.2023 - 01.2025
  • /'iAnswered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Bartender

Golf Suites 1
05.2021 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Inside Sales Representative

Motion Industries
08.2012 - 09.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Managed friendly and professional customer interactions.

Restaurant Waiter

Chili's Bar and Grill
08.2009 - 05.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Muskogee High School
Muskogee, OK
05.2011

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Customer relationship management
  • Email and phone etiquette
  • Driven
  • Order management
  • Sales expertise
  • Analytical problem solver
  • Key relationship management
  • Analytical thinking
  • Goals and performance
  • Verbal and written communication
  • Excellent communication
  • Active listening
  • Teamwork and collaboration
  • Multitasking
  • Cash handling
  • Stock management
  • Processing payments
  • Multitasking Abilities
  • Sales and negotiation
  • Payment processing

Spanish Speaking

I know how to speak Spanish, depending on the situation and profession; new verbiage may need to be added or learned that is not used in everyday communication

Languages

Spanish
Professional Working

Timeline

Inside Sales Representative

IBT
03.2023 - 01.2025

Server

Santa Fe Cattle Company
11.2022 - Current

Bartender

Golf Suites 1
05.2021 - 03.2023

Inside Sales Representative

Motion Industries
08.2012 - 09.2021

Restaurant Waiter

Chili's Bar and Grill
08.2009 - 05.2018

Muskogee High School

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Hernan Apreza