Hernan Cunico

• Lead and mentor globally distributed, multi-disciplinary teams of over 20 developers, architects, and designers to deliver end-to-end, AI-injected, enterprise-grade encryption and confidential computing solutions across cloud and on-premise environments.
• Collaborate with business leadership to identify market gaps, refine strategy, and build product roadmaps that align with growth objectives.
• Establish and scale a new line of business tailored for on-premise customers.
• Increase team capacity and velocity by creating a complementary development team in cost-efficient regions.
• Accelerate customer adoption through data-driven insights and optimized engagement strategies.
• Act on customer feedback to enhance satisfaction and strengthen long-term relationships.
• Drive the design and delivery of exceptional user experiences and seamless customer journeys across every stage of the marketing funnel.

Accomplishments

• 2023 DEVIES Award for User Experience design for our Cloud solution.
• Reduced services outages by modernizing load balancing architecture.
• Improved employee engagement and retention 80%
• Awarded multiple retention packages.

• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Defined new strategy and architecture for IBM.com to optimize messaging, simplify content and to provide a coherent user experience.
• Evangelist, Influencer. Communicated vision, educated clients, key stakeholders and executives on the differentiating aspects of our value proposition.
• Owned and prioritized product backlog.
• Led content and process audits initiatives and defined a model to modernize development and to support automation in order to reduce maintenance debt.
• Engaged with Engineering and Data Scientist and led AI-driven development teams to support our strategy and objectives.
• Evaluated and pursued patentability of new technologies internally developed.
• Mentored new hires and drive the creation of intellectual property.

Accomplishments

• Implemented the largest company-wide production simplification initiative with more than 90% overall system performance improvement.
• Improved CMS platform performance by re-engineering the Content Model architecture and reducing model complexity by 98% and DB footprint by 95%.
• Reduced the time needed to adopt new designs by 90% by integrating the design and CMS platforms.
• Received Eminence and Excellence Cash Awards from IBM’s CMO for my work on innovation and effectiveness.
• Integrated SEO with AI-driven automation capabilities to improve content performance and user experience.
• Received CMO Award from IBM’s CMO for my contributions to optimization and performance.
• Received numerous patents and innovation awards.
• Featured as an IBM Master Inventor Life@IBM and themuse.com
• Https://www.youtube.com/watch?v=ErtCFd2Nt_c
• Https://www.themuse.com/profiles/ibm#people

• Engaged with sponsor users and executives to validate requirements, define MVP and develop a product roadmap.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Provided direction to the Engineering and User Experience teams on short, mid and long term goals. Drive education and story refinement sessions to get everybody passionately involved and aligned to our goals.
• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.

• Led Project Managers and Scrum Masters in sprint planning, demos and retrospective sessions and fostered a continuous improvement philosophy.
• Maintained team focus on initiative goals and KPIs.
• Collaborated with Technical Leads to maintain a detailed, prioritized backlog.

Accomplishments

• Improved globalization process by simplifying workflows and task automation resulting in 90% time reduction.
• Reduced time-to-develop by standardizing minimum set requirements for user stories, and acceptance criteria.
• Achieved the single largest workflow time improvement of over 90%
• Received numerous innovation awards and Senior VPs recognitions.

• Managed client relationships, contracts and accounting for the IBM Watson, Watson Health, IBM Global Financing and Cloud business units.
• Drove the execution of strategies to grow their digital channels and business.
• Developed proposals and negotiated funding to develop and deliver on those strategies.
• Collaborated with the executive sponsors to analyze client journey, digital funnel and campaigns performance and coordinated optimization efforts with the appropriate teams.
• Collaborated with other Digital Strategists, Product Owners and Offering Managers and lead cross-functional Agile teams to develop marketing content and solutions tailored to their business.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Enabled the integration and transition of company acquisitions without disrupting their business.