Summary
Overview
Work History
Education
Skills
Timeline
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Hernan Gonzalez

Dallas,TX

Summary

Computer Science graduate with experience in full stack development, data analysis, and automation at Amazon. Skilled in Java, Python, SQL, and AWS technologies to build scalable, data-driven solutions. Proven ability to design BI visualizations, automate workflows, and troubleshoot complex data issues. Strong problem solver focused on delivering efficient, high-impact software for large-scale financial operations.

Overview

9
9
years of professional experience

Work History

Data Analyst

Amazon
12.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

ISS Representative

Amazon
07.2018 - 12.2024
  • Delivered consistently exceptional service by adhering to established protocols and guidelines.
  • Actively participated in ongoing training sessions to further develop skills and knowledge within the field.
  • Managed high call volume situations effectively, maintaining excellent customer service standards throughout.
  • Mentored junior representatives, fostering a supportive and productive work environment.

Coding Intern

Every Day Data
01.2017 - 05.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

System Support Intern

University of Puerto Rico at Ponce
08.2016 - 12.2016
  • Established credibility as a reliable source of information among peers by consistently sharing valuable insights gained from interactions with customers.
  • Assisted in streamlining support processes for increased efficiency and productivity.
  • Showcased versatility in adapting quickly to new software tools introduced into the work environment as part of continuous improvement efforts.
  • Created detailed documentation for common support requests, reducing response time for future inquiries.

Education

Computer And Information Sciences

University of Puerto Rico
Ponce, PR
05-2017

Skills

  • Data visualization and presentations
  • Data analysis
  • SQL
  • ETL processes
  • Java Programing
  • Macros and VBA knowledge
  • Big data analytics
  • Web Development
  • Object Oriented Programming

Timeline

Data Analyst

Amazon
12.2024 - Current

ISS Representative

Amazon
07.2018 - 12.2024

Coding Intern

Every Day Data
01.2017 - 05.2017

System Support Intern

University of Puerto Rico at Ponce
08.2016 - 12.2016

Computer And Information Sciences

University of Puerto Rico

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