Hernan Maldonado
Seal Beach,CA
Summary
Medical Professional in healthcare management with over 10 years experience and a strong track record of streamlining medical office operations. Proven ability to lead teams effectively, ensuring smooth workflow and high-quality patient care. Adept at managing administrative tasks, scheduling, and coordinating resources to meet practice evolving needs. Utilizes effective communication and leadership to enhance team performance. Track record of maintaining high standards of patient care and office organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Supervisor
Prime Medical
01.2023 - Current
- Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
- Spearheaded initiatives aimed at promoting better workplace culture within the department leading to improved employee retention rates.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
- Facilitated seamless collaboration between physicians and staff through effective communication channels.
- Coordinated staff training sessions to maintain a high level of competency among all team members.
- Collaborated with insurance companies to ensure accurate claims processing for timely reimbursements to the practice.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Maintained accurate inventory records for medical supplies and equipment, resolving discrepancies promptly as they arose.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Coordinated luncheons with Pharmaceutical Representatives.
- Devised appointment guidelines and schedules for [Number] treatment appointments each day.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for [Number] employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
M.O Manager/Surgery Consultant/PCC/MA/Chief Scribe
Dr. James Elist (Surgery)
03.2020 - Current
- Oversee day-to-day business and clinical activities by establishing goals, objectives, and standards of performance
- Increase office productivity by transcribing over 30 follow ups and consults while implementing organizational systems for documents.
- Manage patient care, pre/post-op care, and procedures/surgery.
- Translate (Spanish) procedural information to facilitate understanding between surgeon and patients.
- Receive and address over 50 incoming and outgoing communications via telephone and email.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
Emergency Department Chief Medical Scribe/Trainer
Cedars-Sinai Medical Center
01.2019 - 06.2021
- Performed all HIPAA rules and regulations regarding patient confidentiality.
- Accompanied physicians in fast-paced and high-volume environments.
- Recruited, hired, trained an average of 10-15 new scribes quarterly.
- Established complete patient information: HPI, medical history, examinations, treatment plans, lab results and other details directly into electronic health records system.
- Processed paperwork such as discharges, submitting orders for additional tests and examinations.
Medical Assistant/Scribe
Coastal Ortho
03.2019 - 03.2020
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Delivered exemplary assistance and support to surgeons during outpatient orthopedic procedures.
- Obtained 20-30 charts consisting of client medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked and organized exam rooms and medical equipment.
Chief ER/Trauma Medical Scribe
St. Francis Medical Center
03.2013 - 06.2019
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
Education
Bachelor of Science - Biology (Cellular And Molecular Biology)
CSU Dominguez Hills
Carson, CA2017
Skills
- EMR knowledge/experience (ECW,EPIC, IBEX, JANE)
- Spanish Medical knowledge and terminology
- Contract negotiations
- Transcription of medical notes
- Problem Anticipation and Resolution
- Medical Office Administration/Billing, Completing Insurance Forms, Medical Records
- Multi-Line Telephone System Operation
- Medical Coding, Medical Histories and Vital Statistics
- Bilingual: Spanish (fluent)
- 80 words per minute
- Staff training and development
Accomplishments
- Used Microsoft Excel to develop medical supply/medication sample inventory, cancelled/rescheduled appointments , quality metrics/care gaps spreadsheets.
- Achieved 98% quality metrics by introducing Excel for Annual Wellness appointments
- Achieved >90% Prior Authorization approvals which increased to 96% with appeal
- Improved from 87% to 96% quality metrics based for patients closing care gaps
- Decreased hospital admission/ER visits by 30%
- Supervised team of 20 staff members.
Certification
- Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
- Spanish Medical Terminology - Universidad de Bolivia
- ACLS, BLS, CPR
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Medical Office Supervisor
Prime Medical
01.2023 - Current
M.O Manager/Surgery Consultant/PCC/MA/Chief Scribe
Dr. James Elist (Surgery)
03.2020 - Current
Medical Assistant/Scribe
Coastal Ortho
03.2019 - 03.2020
Emergency Department Chief Medical Scribe/Trainer
Cedars-Sinai Medical Center
01.2019 - 06.2021
Chief ER/Trauma Medical Scribe
St. Francis Medical Center
03.2013 - 06.2019
Bachelor of Science - Biology (Cellular And Molecular Biology)
CSU Dominguez Hills
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