Hernan Onofre
Dallas,TX
Summary
Dynamic and results-driven professional with a proven track record at Target, adept in managing the end-to-end order fulfillment process and enhancing operational efficiencies. Skilled in customer service and computer skills, I excel in mentoring teams to exceed quality standards. Showcasing strong management and analytical capabilities.
Overview
6
6
years of professional experience
Work History
IT Engineer
LTIMindtree
Dallas, TX
12.2024 - Current
- Technical Support: Providing support for hardware, software, or network issues.
Troubleshooting problems and offering solutions either in-person, over the phone, or through email/chat. - Customer Interaction: Communicating with customers to understand their technical problems and providing clear, effective solutions in a timely manner.
- Problem Resolution: Diagnosing and resolving technical issues related to various
IT systems, including servers, network infrastructure, or user devices. - Documentation: Keeping detailed records of customer interactions, issues, and resolutions to ensure future issues can be quickly addressed.
- Training: Sometimes, you may need to provide basic technical training to customers on how to use specific software, systems, or devices effectively.
Fulfillment Lead
Target
Dallas, USA
03.2022 - Current
- Manage the end-to-end fulfillment process for target orders, from order receipt to delivery
- Coordinate with internal teams to ensure sufficient inventory levels are maintained for timely order fulfillment
- Monitor and analyze order fulfillment metrics, identifying areas for improvement and implementing necessary changes
- Train and mentor fulfillment team members, ensuring adherence to standard operating procedures and quality standards
Sous Chef/Line Cook/Prep Cook
BuzzBrews Kitchen
Dallas, USA
09.2018 - 03.2020
- Prepare and cook a variety of dishes efficiently and accurately according to recipes and quality standards
- Ensure all food items are stored properly and rotate stock to maintain freshness
- Collaborate with the kitchen team to ensure that food orders are prepared in a timely manner
- Execute food safety and sanitation standards to prevent foodborne illnesses
- Assist with inventory control and ordering supplies when needed
Education
Culinary Arts -
Culinary school Sur le tòp
Houston, TX02.2020
High school diploma -
Richardson High School
Richardson, TX01.2019
Skills
- Bilingual
- Customer service
- Computer skills
- Front desk
- IT documentation
- IT customer service
- Management
- Merchandising
- Order Fulfillment
- Retail sales
- Helpdesk services
Timeline
IT Engineer
LTIMindtree
12.2024 - Current
Fulfillment Lead
Target
03.2022 - Current
Sous Chef/Line Cook/Prep Cook
BuzzBrews Kitchen
09.2018 - 03.2020
Culinary Arts -
Culinary school Sur le tòp
High school diploma -
Richardson High School