Hernan A Cantu
Mission
Summary
Results-driven Retail Manager with extensive experience in leading store operations and driving sales growth. Proven expertise in inventory management, customer service, and staff training. Skilled in fostering team collaboration and optimizing store performance to enhance customer shopping experiences.
Overview
26
26
years of professional experience
Work History
Store Manager
Swarovski
10.2017 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Developed and implemented innovative merchandising strategies to enhance customer engagement.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
Store Manger
BCBGMAXAZRIA
08.2010 - 08.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Co Manager
White House Black Market
06.2006 - 07.2010
- Oversaw daily operations and ensured compliance with company standards.
- Trained and mentored staff to enhance customer service skills.
- Implemented inventory management processes to optimize stock levels.
- Developed sales strategies to drive revenue growth and improve performance.
- Enhanced store layout and visual displays to attract customers and increase engagement.
Service Manager
Wells Fargo
01.2000 - 06.2006
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
Education
High School Diploma -
La Joya High School
La Joya, TxSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Retail inventory management
- Strategic thinker
- Retail sales techniques
Timeline
Store Manager
Swarovski
10.2017 - Current
Store Manger
BCBGMAXAZRIA
08.2010 - 08.2017
Co Manager
White House Black Market
06.2006 - 07.2010
Service Manager
Wells Fargo
01.2000 - 06.2006
High School Diploma -
La Joya High School