Hernandez Pedro
El Paso
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
9
9
years of professional experience
Work History
IT College Worker
El Paso Independent Sch District
11.2023 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Personal Shopper
Walmart
06.2018 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Team Member
Peter Piper Pizza Inc
06.2015 - 10.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Lifted, stacked and transported boxes using hard cart and forklift.
Education
Associate of Science - Computer And Information Sciences
El Paso Community College
El Paso, TX01.2025
High School Diploma -
Socorro High School
El Paso, TX05.2015
Skills
- Verifying Order Accuracy
- Online Order Processing
- Sales Proficiency
- Customer Service
- Attention to Detail
- Verbal and Written Communication
- Team Goals
- Guest Satisfaction
- Microsoft Excel
- Equipment Installation
- Software Installation
- Helpdesk support
Timeline
IT College Worker
El Paso Independent Sch District
11.2023 - Current
Personal Shopper
Walmart
06.2018 - Current
Team Member
Peter Piper Pizza Inc
06.2015 - 10.2018
Associate of Science - Computer And Information Sciences
El Paso Community College
High School Diploma -
Socorro High School
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