Hernando Alvarez
Spring,TX
Summary
Results-driven professional with a proven ability to exceed sales goals and deliver exceptional customer service. Skilled in client relationship building, problem-solving, cash management, and multitasking. Experienced in training teams, adhering to regulations, and thriving in fast-paced environments with strong communication, decision-making, and time management skills.
Overview
2
2
years of professional experience
Work History
Retail Banker
Woodforest Bank
09.2024 - Current
- Excelled in customer relationship management, ensuring personalized service, which resulted in improved customer satisfaction and operational efficiency.
- Achieved and consistently exceeded monthly sales targets, contributing to a significant increase in branch revenue and growth.
- Demonstrated strong sales acumen, proactively identifying customer needs and recommending relevant financial products, enhancing customer value.
- Maintained an in-depth understanding of financial products, providing expert advice and cross-selling tailored solutions that supported customers' financial goals.
- Led by example in adhering to strict regulatory, legal, and ethical standards, ensuring full compliance with industry regulations to protect customer assets and the bank’s reputation.
- Coordinated onboarding and training sessions for new team members, fostering a collaborative and efficient work environment that ensured a smooth transition and quick integration into the branch team.
Front Desk Agent
Hampton Inn By Hilton
01.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
Team Member
Marble Slab Creamery
05.2023 - 12.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
06-2026
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
06.2022
High School Diploma -
Miami Senior High School
06.2020
Skills
- Customer Service Excellence
- Guest and Client Relations
- Problem-Solving & Decision-Making
- Cash Handling & Financial Transactions
- Recruiting and Onboarding
- Time Management & Multitasking
- Active Listening & Communication
- Conflict Resolution & Customer Retention
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Retail Banker
Woodforest Bank
09.2024 - Current
Front Desk Agent
Hampton Inn By Hilton
01.2024 - 07.2024
Team Member
Marble Slab Creamery
05.2023 - 12.2023
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
High School Diploma -
Miami Senior High School
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
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