Herndon Sterling
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled 7 years of progressive experience as a Security Manager/Director.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Account Manager (Westside Provisions)
Allied Universal Security Services
07.2019 - Current
- Kept team compliant with security protocols and appearance standards.
- Recorded incident reports with detailed accounts of occurrences.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Developed improved training methods with focus on public safety and officer awareness.
- Successfully uses WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
- MOD (Jamestown Properties) assume all responsibilities as MOD of WSPD when assigned to MOD rotation.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Provided safety reports and data analysis to building managers to inform security processes.
- Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- 2022 and 2023 Successfully Maintained a Consistent Low Level of Property Related Crimes (Motor Vehicle Theft,Shop Lifting,Stolen Property Offenses, Theft by Taking,Robbery, Destruction/Damage/Vandalism of Property,Burglary/Breaking and Entering.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Coordinated special events requiring additional personnel or equipment resources.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Security Account Manager (The Shepherd Center) AUS
Allied Universal Security Services
05.2018 - 07.2019
- Supervised grounds, employee entrances and exits and security officers on duty.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Monitored property and investigated any areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Responded to calls in both routine and emergency situations.
- Unlocked rooms and suites for authorized contractors.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded quickly and effectively to all security violations and duress alarms.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Maintained composure while working with high volumes of the general public.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Handled both common and crisis situations in an calm and efficient manner.
- Worked both independently and collaboratively to resolve urgent issues.
- Kept team compliant with security protocols and appearance standards.
- Conducted security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated all incidents alongside functional management and security directors.
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Removed unauthorized persons from facility grounds.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
Dock Master Supervisor (Ponce City Market)
Allied Universal Security Services
05.2018 - 07.2018
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Worked both independently and collaboratively to resolve urgent issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Developed improved training methods with a focus on public safety and officer awareness.
Assistant Account Manager/Site Supervisor (AMC South Campus)
Allied Universal Security Services
05.2017 - 05.2018
- Conducted drills to keep security staff on alert and proficient with established plans.
- Demonstrated a commitment to public safety by patrolling events and well-populated establishments.
- Interviewed,Hired,and Trained new security officers.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Submitted documentation for weekly payroll, managed schedules and enforced policies. (WinTeam,DOMO,iCims,Courier)
- Supervised grounds, employee entrances and exits and security officers on duty.
- Recorded incident reports with detailed accounts of occurrences.
- Investigated incidents and wrote reports.
- Implemented security measures, which resulted in a 50% decrease in incidents.
- Kept team compliant with security protocols and appearance standards.
- Developed improved training methods with a focus on public safety and officer awareness.
- Improved security awareness by holding weekly team training for up to twenty company employees.
- Collected and organized all surveillance data and information to protect client possessions and work spaces.
- Delivered accurate verbal and written reports to Company/The Client.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Provided behavioral/emotional support and supervision for those with Mental Issue and Alcoholic Dependency (1013's and 2013's)
- Coordinated the review, revision and creation of Security Operational Policies within the Hospital Sector.
- Delivered new employee on-boarding and training sessions.
- Reviewed and implemented all training materials for accuracy and policy compliance.
- Coordinated and prioritized required training courses for Shift Supervisors and Security Professionals.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Conducted training courses and prepared videos for long-term use.
- Managed the new employee orientation training process for employees each year.
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Security Supervisor (AMC Main Campus)
Allied Universal Security Services
08.2014 - 05.2017
- Assessed ongoing risk factors and suggested improvements to senior management.
- Developed improved training methods with a focus on public safety and officer awareness.
- Demonstrated a commitment to public safety by patrolling events and well-populated establishments.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Observed each team member to ensure duties were being carried out and provided constructive criticism if needed.
- Responded quickly and effectively to all security violations and duress alarms.
- Monitored security camera system day and night to protect lives and property.
- Investigated all security and safety violations.
- Monitored property and investigated any areas of suspicion.
Education
Bachelor Criminal Justice - Criminal Justice/Emergency Management Homeland Security
Ashford University
San Diego, CA07.2028
GED -
Georgia Perimeter College
Decatur, GA2015
Skills
- Security team management
- Company risk management
- Access systems and patrol
- Skilled in conflict resolution
- Windows XP proficiency
- CPR and Child CPR Training (2014)
- Background in supervision and management
- Law Enforcement Coordination
- Security Reporting
- Emergency Response and Management
- Conflict resolution
- Relationship building
Accomplishments
- Awarded “Security Officer of the Month” in June 2014.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Human Trafficking Seminar AMCS 2017
- Active Shooter Initiative AMCS 2017
- Hurricane Irma Emergency Management Team AMCS
- Recruited and trained new staff members in effective security measures and guard techniques.
Certification
Human Trafficking Seminar AMCS 2017 Active Shooter Initiative AMCS 2017 Hurricane Irma Emergency Management Team AMCS Recruited and trained new staff members in effective security measures and guard techniques.
Timeline
Security Account Manager (Westside Provisions)
Allied Universal Security Services
07.2019 - Current
Security Account Manager (The Shepherd Center) AUS
Allied Universal Security Services
05.2018 - 07.2019
Dock Master Supervisor (Ponce City Market)
Allied Universal Security Services
05.2018 - 07.2018
Assistant Account Manager/Site Supervisor (AMC South Campus)
Allied Universal Security Services
05.2017 - 05.2018
Security Supervisor (AMC Main Campus)
Allied Universal Security Services
08.2014 - 05.2017
Bachelor Criminal Justice - Criminal Justice/Emergency Management Homeland Security
Ashford University
GED -
Georgia Perimeter College
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