Hero Casey

• Responded quickly to customer inquiries via phone or email.
• Developed and maintained strong relationships with clients, vendors and colleagues.
• Processed orders promptly according to established procedures.
• Actively participated in weekly team meetings to discuss progress on projects.
• Reviewed contracts, invoices and other documents for accuracy.
• Resolved customer complaints in a timely manner.
• Implemented process improvements resulting in increased efficiency.
• Managed multiple projects simultaneously while meeting deadlines.
• Prepared and distributed reports on sales activity, accounts status and possible issues to management.

• Coordinated with marketing team members on promotional campaigns involving discounted prices.
• Assisted with the implementation of new software systems related to pricing operations.
• Communicated regularly with senior management regarding progress towards achieving overall corporate objectives related to pricing initiatives.
• Performed analyses of historical pricing data in order to inform future decisions.
• Presented findings to management and executive leadership and fielded questions to help refine strategies.
• Regular proofreading of the online store to find any potential shopping issues for the customer.

• Successfully established and maintained bookkeeping and payroll services for a start-up business, requiring independent and self-starting skills.
• Developed and implemented marketing and sales plans, including all potential and new client communication, and owning social media marketing strategy.

• Ensured all required administrative needs (ex. employee schedules) were effectively and proactively addressed

• Guaranteed high-quality administrative support to BAF Executive Team, including professional and personal scheduling and correspondence.