Herold Gustave
IT Manager and cybersecurity advisor
Freeport,NY
Summary
Results-oriented Information Technology Professional with skills and experiences on IT and systems manager, Cybersecurity and infrastructure security, IT Solutions, Sales and Presales, Voice Over IP (VoIP) and network administration. Adept at leading cross-functional teams, implementing cutting-edge technologies, & driving process improvements to enhance business operations. Seeking a challenging IT and/or ICT position to contribute to organizational success and IT best practices.
Overview
19
19
years of professional experience
Work History
IT Advisor and Consultant
OFNAC
Port-au-Prince
10.2023 - 12.2024
- Remotely executing and managing the following IT projects: Installing and Configuring Broadcom VMware 8.0 on 3 servers Hosts. Installing and Configuring MS Windows Server 2022 active Directory and File and print server.
- Remotely installing and configuring open-source IP PBX Asterisk with 100 Extensions.
- Creating IT Checklist, IT policies, procedures and forms. Creating IT security awareness program (cybersecurity).
- Provide guidance for IT governance and IT security best practices.
Network Infrastructure consultant
Sevis Finansye Fonkoze (SFF)
Port-au-Prince
09.2023 - 09.2024
- Led IT Network Infrastructure projects like cabling and Starlink ISP deployment at 20 branches.
- Installed fortigate Firewall. Managed Pfsense Firewall. Installed and managed open-source IP PBX Asterisk with more than 300 extensions on 49 Branches and the Headquarters.
- Controlled patches management, Hardware and software updates, IT licenses and warranty life cycle.
IT Manager
Marriott Hotels International
Port-au-Prince
06.2019 - 08.2023
- Lead IT Systems migration from VMware 5.0 to 6.5. from Windows server 2012 to windows 2016 and 2019 and 2022.
- Managed all IT assets, support contracts, invoices & purchasing.
- Controlled IT devices & systems lifecycle management.
- Performed IT operations, including daily tasks, checklist, audits & support.
Founder & Director
CONNEXUS
Port-au-Prince
12.2017 - 04.2019
- Led deals & completed over 70% of the deals.
- Managed enterprise accounts & transformed prospects into closed deals.
- Mastered IT, ICT & IoT technologies to build proposals that meet customers' expectations.
Sales & Presales Engineer
Digicel Group
Port-au-Prince
04.2015 - 11.2017
- Generated high-quality sales leads & designed best-in-class solutions.
- Led IT projects for upgrades, migration & new implementations.
- Worked closely with vendors to produce Bill of Materials for proposal according to customer needs and choices.
- Identified business technology needs and presented them to the team.
Voice Over IP Specialist
Comcel/Digicel Group
Port-au-Prince
09.2005 - 03.2015
- Administered and troubleshooted the data and the voice Network.
- Supported and maintained VoIP systems for the Contact Center and for administrative purposes.
- Implemented and updated VoIP Platforms (Avaya, Alcatel, Asterisk and BroadSoft/Broadband).
- Executed checklist and provided reports.
Education
Bachelor's degree - computer science
Institut Universitaire Quisqueya-Amérique (INUQUA)
01.2004
LICENSEE IN - Computer Sciences
University of Quebec in Montreal (UQAM)
11.2005
Cybersecurity Associate Certified - undefined
Fortinet Institute
09.2025
CISA Cybersecurity Advisor - undefined
U.S. Department of Homeland Security Cybersecurity and infrastructure Security Agency (CISA)
01.2025
Skills
- IT Governance
- IT policies and procedures consulting
- Cybersecurity
- Infrastructure security
- Enterprise resource systems
- Microsoft Windows Server
- Microsoft Office
- Microsoft Office 365
- Remote access technologies
- Datto hybrid backup
- VOIP systems
- Avaya IP Office
- Asterisk
- Network devices
- Cisco Catalyst
- Fortinet switches
- Firewalls
- HP switches
- HP Generation servers
- ILo
- Virtualization technologies
- VMware
- Linux systems
- CentOS
- Ubuntu
- Red Hat
- Debian
- Contact center technologies
Languages
English
French
Creole
Timeline
IT Advisor and Consultant
OFNAC
10.2023 - 12.2024
Network Infrastructure consultant
Sevis Finansye Fonkoze (SFF)
09.2023 - 09.2024
IT Manager
Marriott Hotels International
06.2019 - 08.2023
Founder & Director
CONNEXUS
12.2017 - 04.2019
Sales & Presales Engineer
Digicel Group
04.2015 - 11.2017
Voice Over IP Specialist
Comcel/Digicel Group
09.2005 - 03.2015
Bachelor's degree - computer science
Institut Universitaire Quisqueya-Amérique (INUQUA)
LICENSEE IN - Computer Sciences
University of Quebec in Montreal (UQAM)
Cybersecurity Associate Certified - undefined
Fortinet Institute
CISA Cybersecurity Advisor - undefined
U.S. Department of Homeland Security Cybersecurity and infrastructure Security Agency (CISA)
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