Herold Vatel

Davenport,FL

Summary

Highly organized and efficient with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

years of professional experience

Certification

Work History

Receptionist

BeautyByLu & Spa

Davenport, FL

11.2021 - 06.2024

Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Scheduled appointments for clients, customers, and other visitors.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

High School Diploma -

Davenport High School

Davenport, FL

05-2025

Skills

Customer service
Communication skills
Time management

Cash handling
Team collaboration
Conflict resolution

Certification

ServSafe Certification

Languages

French

Professional

Creole