Heron Memallaj Empowering
Weddington,NC
Summary
Supply Chain Professional
Overview
9
9
years of professional experience
Work History
New England Regional Operations Manager
C.H. Robinson
01.2020 - 01.2025
- Leading Branch Operations: Oversight and managing the day-to-day operations of Ocean Import, Ocean Export, Custom Brokerage, Air Import and Air Export activities
- Ensuring seamless execution of processes and timely delivery of goods in accordance with company standards
- Leading a team of 3 Managers, 5 Supervisors, and 45 employees, fostering a collaborative and high-performance culture
- Responsible for coaching, training, and providing guidance to ensure team success
- Process Development & Implementation: Design and implement process improvements through data analysis to increase operational efficiency, reduce costs, and streamline the flow of goods through the supply chain
- Business development: Collaborating with the sales team by leveraging operational expertise to engage new prospects, cultivate relationships with untapped customers, and develop tailored strategies for diverse customer segments
- Additionally, providing customized pricing solutions that align with the specific needs of each customer
- Data-Driven Decision Making: Utilize data analysis tools and performance metrics to monitor operations, identify inefficiencies, and drive continuous improvement initiatives
- Regularly review KPIs to ensure that all targets are being met
- Cross-Functional Collaboration: Work closely with internal teams (such as logistics, customer service, and finance) and external stakeholders (suppliers, customs, and vendors) to ensure smooth coordination and optimal service delivery
- Continuous Improvement & Innovation: Spearhead made ongoing efforts to improve processes, reduce delays, and enhance customer experience by leveraging solutions and best practices in the industry.
Ocean Manager
C.H. Robinson
01.2018 - 01.2020
- Department Leadership: Lead and manage the Ocean Import and Export teams, including 2 Managers, 3 Supervisors, and 35 employees
- Provide coaching and mentorship to foster internal talent growth
- Oversee the use of software systems to ensure timely shipment flow, while managing hiring, training, and performance evaluations for team members
- Strategic Planning: Develop and execute ocean strategies aligned with organizational goals for import and export processes
- Ensure preparation of necessary customs and shipping documentation
- Regulatory Compliance: Stay informed on regulatory changes and ensure timely implementation of updated laws and procedures
- Business Development Support: Collaborate with Sales and Logistics teams to optimize shipment routes, considering factors such as perishable or hazardous goods, cost, transit time, and security
- Negotiation: Lead negotiations with carriers, warehouses, shipping lines, and road haulers, ensuring quality assurance standards are met and maintained
- Relationship Management: Address and resolve transportation, logistics, import/export, and customer service issues through root cause analysis and corrective actions.
Finance Supervisor
C.H. Robinson
01.2016 - 01.2018
- Lead a team of 5 employees, fostering their development through individualized coaching and team training sessions to ensure consistent skill enhancement and alignment with department goals
- Invoicing Process Optimization: Developed and implemented a streamlined invoicing process that identified and addressed inefficiencies, ensuring accurate revenue capture by minimizing errors and improving overall billing accuracy
- Accounts Receivable Improvement: Boosted billing accuracy from 90% to 98% within the first two quarters through targeted process improvements and enhanced oversight
- Accounts Payable & Collections: Enhanced collection rates by automating invoice delivery and implementing a standard weekly account review, improving collections from 70% to 95% within terms in just the first two quarters.
Education
B.S - Finance and Accounting
Northeastern University
01.2015
Skills
- Skills and Competencies
- Leadership
- Organization
- Problem Solving
- Teamwork
- Negotiation
- Logistics
- Inco Terms
- Harmonized Tariffs
- Import and Export Compliance
- Dangerous Goods Shipping
- Root Cause Analysis
- Corrective Action
- Relationship Management
- Contract Management
- Critical thinking
- Adaptability
- Microsoft Suite
- Cargowise
- AS400
- Lean Management
- Strategic Planning
- Regulatory Compliance IATA, FMC, CHB
- Contact
Timeline
New England Regional Operations Manager
C.H. Robinson
01.2020 - 01.2025
Ocean Manager
C.H. Robinson
01.2018 - 01.2020
Finance Supervisor
C.H. Robinson
01.2016 - 01.2018
B.S - Finance and Accounting
Northeastern University
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