HERRERA ANABEL
Inver Grove Heights,Minnesota
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
7
7
years of professional experience
Work History
Probation Officer Assistant
Anoka County
11.2022 - Current
- Monitored case progress and made notations in case files
- Answered phone calls concerning clients, handled complaints and responded to requests for information
- Worked in collaboration with offenders to fully participate in rehabilitation planning
- Cultivated rapport with defendants and offenders while assessing living conditions and background to drive optimal case success
- Prepared various behavior and incident reports
- Performed visual body searches, health screenings and fingerprinting.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Managed 20-35 case loads
Case Manager
Start Today Hennepin
06.2022 - 11.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Correctional Officer
Ramsey County
12.2017 - 08.2022
- Conduct periodic informal head counts of inmates within area of responsibility during tour duty
- Responsible for periodic activity and physical security checks of all inmate housing areas and areas where inmates have access
- Responsible for filling out and deliver all disciplinary reports and inmate request/grievances to shift supervisor
- Responsible for making pertinent observations to shift supervisor concerning inmate behavior
- Responsible for filling out proper paperwork or collecting monetary payment for inmate’s release from jail or release to another facility
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Case Manager
Shelter Care For Kids Caregiver, 103
07.2021 - 12.2021
- Conducted, documented and supervised visitation as required by agency policy
- Responsible for transporting clients to and from outside activities
- Documented client’s behavior and overall day
- Maintain clear and effective supervision of all clients under care.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Customer Service Representative
Comcast Cable Company
11.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day
Education
Associate Degree - Human Sevices
Inver Hills Community College
Minneota, MN12.2023
High school Diploma -
Freedom High School
Tampa, FL06.2015
Skills
- Clerical Support
- Annual Reports
- Accuracy
- Corrections
- Client Documentation
- Court Preparation
- DOP Regulations
- Legal Standards
- Residential Oversight
- MS Office Proficiency
- Intake Procedures
- File Review
- Documentation
- Report Writing
- Drug Screening
- Home Visits
Additional Information
- AWARDS/CERTIFICATIONS: , Mental Health Crisis Training - 2022 Field Training Officer Certification -2021 Basic Life Support Certification -2021 Life Saving Award- 2018
Languages
Spanish
Native or Bilingual
Timeline
Probation Officer Assistant
Anoka County
11.2022 - Current
Case Manager
Start Today Hennepin
06.2022 - 11.2022
Case Manager
Shelter Care For Kids Caregiver, 103
07.2021 - 12.2021
Correctional Officer
Ramsey County
12.2017 - 08.2022
Customer Service Representative
Comcast Cable Company
11.2016 - 12.2017
Associate Degree - Human Sevices
Inver Hills Community College
High school Diploma -
Freedom High School
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