Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Herrica Pettus

Lexington,United States

Summary

Honored with High School Memorization Award for demonstrating excellence in memory and learning techniques.

Acquired one year of culinary arts credits, focusing on foundational cooking techniques.

Earned high school diploma, reflecting dedication to academic excellence and readiness for future challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Recycling Sorter

LaborWorks
02.2018 - 07.2024
  • Efficiently sorts recyclables, ensuring clear separation and reduced contamination.
  • Responsible metal waste removal, enhancing workspace cleanliness and safety.
  • Monitors contamination, implements corrective actions for significant waste reduction.

Customer Service Representative

Pearl Interactive Network
07.2022 - 10.2022
  • Answered consumer calls
  • Created health insurance applications through the Marketplace at Healthcare.gov
  • Assisted in updating applications and determining eligibility for special enrollment periods or premium tax credits
  • Terminated health insurance plans upon consumer request
  • Read scripts and asked probing questions to understand consumer needs
  • Ensured consumer authorization on accounts
  • Escalated situations to other representatives when necessary
  • Researched resources for consumers not qualifying for Medicaid
  • Provided phone numbers to assist callers
  • Took notes and transferred consumers to supervisors upon request
  • Deescalated situations with upset consumers

Warehouse Worker

Pioneer Vocational Industrial Services
01.2017 - 02.2018
  • Assembled boxes called capstone
  • Packaged bolts and screws in labeled ziplock bags
  • Packaged tractor equipment instructions
  • Cleaned and assisted teammates

Customer Service Representative

Grace Cafe
01.2013 - 05.2016
  • Served customers their food
  • Bussed tables
  • Wrapped silverware and napkins
  • Read the menu to customers
  • Set tablecloths
  • Washed dishes

Education

Some College - Culinary Arts

Shepherds College
Union Grove, WI
01-2017

High school diploma - undefined

New Life Christian Academy
Danville, KY
05-2016

Skills

Achieved high standards of food safety through effective management of compliance programs Enhanced team knowledge of food safety regulations, resulting in improved operational practices Reduced incidents of foodborne illness through proactive risk assessments and corrective actions

Oversaw food preparation activities, focusing on efficiency and quality control in meal production

Organized and replenished stock to enhance store presentation and customer accessibility

Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives

Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective organization of data and presentations Delivered high-quality reports that supported decision-making processes

Achieved high customer satisfaction ratings through attentive service and product knowledge Increased sales through effective merchandising and promotional strategies Fostered a collaborative team environment that enhanced overall store performance

Collaborated with kitchen staff to ensure high-quality food preparation and presentation standards

Achieved significant sales growth by implementing targeted technology solutions for clients Cultivated strong partnerships with customers, resulting in increased satisfaction and retention Drove team performance through effective leadership and mentorship, enhancing overall sales outcomes

Elevated guest satisfaction by providing exceptional service and prompt seating arrangements Fostered a collaborative environment among staff to streamline operations and enhance overall dining experience Contributed to positive team dynamics through effective communication and support

Applied comprehensive knowledge of medical terminology to facilitate effective interactions with patients and healthcare professionals

Coordinated food production activities, focusing on safety, quality control, and timely delivery

Developed and refined recipes to ensure high-quality food production and presentation

Achieved high levels of customer satisfaction through effective management of laundry operations Streamlined processes to enhance efficiency and reduce turnaround times Fostered a collaborative team environment to improve service quality

Collaborated with team members to deliver exceptional dining experiences through skillful food preparation and service

Achieved high customer satisfaction through meticulous meal preparation and presentation Enhanced kitchen operations by implementing streamlined processes for meal service Contributed to positive dining experiences by ensuring meals met dietary needs and preferences

Oversaw all aspects of banquet setup and execution, maintaining high standards of service and presentation

Coordinated housekeeping and maintenance services to uphold high standards of cleanliness and comfort

Managed inventory of cleaning supplies and equipment to support efficient custodial services

Achieved optimal system performance through effective installation and maintenance of HVAC systems Enhanced customer satisfaction by resolving issues promptly and efficiently Contributed to team success by fostering a collaborative work environment

Supervised inventory control and coordinated shipping schedules to optimize warehouse efficiency

Achieved high levels of customer satisfaction through effective management of passenger transport services Improved operational efficiency by streamlining routes and schedules Enhanced team performance by fostering collaboration and communication among staff members

Implemented effective cleaning strategies to enhance overall cleanliness and organization in assigned areas

Achieved significant sales growth by implementing targeted marketing strategies for wireless products Enhanced customer satisfaction through personalized service and product recommendations Increased team performance by fostering a collaborative sales environment

Implemented effective cleaning protocols and schedules to enhance facility upkeep and appearance

Achieved timely delivery of packaged products through effective workflow management Improved packaging processes, resulting in enhanced product presentation and customer satisfaction Drove initiatives to optimize packaging costs while maintaining quality standards

Analyzed market trends and consumer behavior to curate compelling merchandising assortments that align with brand objectives

Achieved timely project completions by effectively coordinating team efforts and resources Enhanced project efficiency through proactive problem-solving and communication Drove successful project delivery by aligning team activities with organizational objectives

Achieved timely completion of plumbing installations through effective project management Enhanced customer satisfaction by resolving plumbing issues promptly Improved operational efficiency by implementing streamlined maintenance procedures

Achieved streamlined project execution through effective scripting solutions Enhanced team productivity by implementing innovative scripting techniques Improved project outcomes by addressing scripting challenges proactively

Achieved timely completion of typing tasks, enhancing overall project efficiency Improved document accuracy and clarity, facilitating better team collaboration Elevated communication standards through meticulous attention to detail in all written outputs

Achieved high guest satisfaction ratings through effective team collaboration and service delivery Enhanced operational efficiency by streamlining processes and improving staff training programs Fostered a welcoming environment that encouraged repeat business and positive reviews

Certification

  • Certified in food handling practices.
  • Food Handler Certification

Timeline

Customer Service Representative

Pearl Interactive Network
07.2022 - 10.2022

Recycling Sorter

LaborWorks
02.2018 - 07.2024

Warehouse Worker

Pioneer Vocational Industrial Services
01.2017 - 02.2018

Customer Service Representative

Grace Cafe
01.2013 - 05.2016

Some College - Culinary Arts

Shepherds College

High school diploma - undefined

New Life Christian Academy
Herrica Pettus