Herrick Hoffmann-Ordonez
Springfield,VA
Summary
Dynamic retail professional with a proven track record at T-Mobile, excelling in customer engagement and product sales. Bilingual in English and Spanish, I leverage exceptional product knowledge to drive customer satisfaction and boost sales. Recognized for top performance, I thrive in fast-paced environments while fostering teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Retail Sales Representative
T-Mobile, Wireless Vision
01.2024 - Current
- Maintained awareness of competitors' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Top sales in business and BTS (Beyond the Smartphone) for the month of April in the entire company.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Outbound Picker
Amazon Fresh
06.2022 - 01.2023
- Enhanced picking accuracy by diligently following established procedures and guidelines.
- Assisted coworkers with heavy or oversized items as needed, fostering an environment of teamwork and support.
- Provided excellent customer service through accurate order fulfillment and timely communication of any issues or delays.
- Collaborated with team members for smooth workflow, resulting in increased productivity.
Crew Member
McDonald's
05.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Government And International Politics
Northern Virginia Community College
Annandale, VA06-2027
High School Diploma -
Lake Braddock Secondary School
Burke, VA06-2022
Skills
- Bilingual - English and Spanish
- Customer engagement
- Purchase recommendations
- Product sales
- Product promotions
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Representative
T-Mobile, Wireless Vision
01.2024 - Current
Outbound Picker
Amazon Fresh
06.2022 - 01.2023
Crew Member
McDonald's
05.2021 - 08.2021
Associate of Arts - Government And International Politics
Northern Virginia Community College
High School Diploma -
Lake Braddock Secondary School
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