Quintavious Herron
Columbus,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
03.2019 - 03.2020
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Manager
McDonald's Restaurant
04.2020 - 07.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Production Worker
AlaTrade Foods
12.2022 - 11.2023
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Weighed and measured items to prevent waste and meet quality standards.
- Adjusted machines to increase productivity for runs.
Customer Service Representative
Apple
12.2022 - 02.2024
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
Education
Diploma -
Northside High School
Columbus, GA05.2015
Skills
- Analytical and Critical Thinking
- Calm Under Pressure
- Decision-Making
- Organization
- Supervision and leadership
- Analytical Thinking
- Project Planning
- Research
- Multitasking Abilities
- Team building
- Data Management
- Critical Thinking
- Conflict Resolution
- Basic Math
- Customer Service
- Remote Office Availability
Certification
Servsafe
Timeline
Production Worker
AlaTrade Foods
12.2022 - 11.2023
Customer Service Representative
Apple
12.2022 - 02.2024
Manager
McDonald's Restaurant
04.2020 - 07.2023
Delivery Driver
Amazon
03.2019 - 03.2020
Diploma -
Northside High School