Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Quintavious Herron

Quintavious Herron

Columbus,GA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
03.2019 - 03.2020
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.

Manager

McDonald's Restaurant
04.2020 - 07.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Production Worker

AlaTrade Foods
12.2022 - 11.2023
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Adjusted machines to increase productivity for runs.

Customer Service Representative

Apple
12.2022 - 02.2024
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Created and maintained detailed database to develop promotional sales.

Education

Diploma -

Northside High School
Columbus, GA
05.2015

Skills

  • Analytical and Critical Thinking
  • Calm Under Pressure
  • Decision-Making
  • Organization
  • Supervision and leadership
  • Analytical Thinking
  • Project Planning
  • Research
  • Multitasking Abilities
  • Team building
  • Data Management
  • Critical Thinking
  • Conflict Resolution
  • Basic Math
  • Customer Service
  • Remote Office Availability

Certification

Servsafe

Timeline

Production Worker

AlaTrade Foods
12.2022 - 11.2023

Customer Service Representative

Apple
12.2022 - 02.2024

Manager

McDonald's Restaurant
04.2020 - 07.2023

Delivery Driver

Amazon
03.2019 - 03.2020

Diploma -

Northside High School

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Quintavious Herron