Herryn C. Exantus
Brooklyn,NY
Summary
Experienced with patient needs assessment, care planning, and healthcare coordination. Utilizes strong communication and interpersonal skills to build trust and rapport with patients and families. Track record of managing confidential information and maintaining high standard of care. Strong collaborator, adaptable to changing situations, and focused on achieving optimal outcomes for patients and healthcare teams.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Care Advisor
Memorial Sloan Kettering Hospital Center
06.2025 - Current
- Facilitated patient outreach initiatives, enhancing communication between patients and healthcare teams.
- Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support.
- Developed educational materials for patients, promoting understanding of treatment options and processes.
- Managed appointment scheduling systems, optimizing patient flow and resource allocation.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Mentored new Care Advisors, fostering team development and improving service delivery standards.
- Answered new client telephone calls and maintained follow-up throughout the process, taking accurate referral or service request information by phone and advising on services.
- Promoted a supportive environment for patients by addressing concerns and answering questions promptly and accurately.
- Improved patient well-being with compassionate communication and empathetic listening skills.
Care Coordinator I & II
Memorial Sloan-Kettering Cancer Center - Urology
03.2022 - 05.2025
- Greeting/ Checking-in and orienting patients to the outpatient visit and to the environment, as well as completing the patient visit by scheduling and coordinating all appropriate tests, procedure, visits, treatments and consultations in all accordance with the physician's orders.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Ensure a positive experience for patient's throughout the start of their first visit and completion of their last.
- Observe and suggest changes to doctor's template to improve the clinic flow and patient care by decreasing patient wait time.
- Monitored patient progress and addressed concerns, fostering a supportive care environment.
Case Management Volunteer
Coney Island Hospital
11.2021 - 12.2022
- Provided Administrative support.
- Carried out data entry.
- Assembled Case files.
- Completed all regulatory competencies.
- Worked to maintain an outstanding attendance record consistently.
- Completing Tasks effectively while maintaining a positive attitude.
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
- Maintained accurate records of volunteer hours and activities for compliance with hospital policies.
Home Health Aide
Advantage Home Health Care
07.2017 - 12.2017
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules to ensure patients are taking their medication on time.
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by clients
- Developed and implemented care plans for clients
- Monitored client health by performing routine pulse, temperature, and blood pressure checks
- Scheduled and coordinated medical appointments
Education
Bachelor of Arts - Health And Nutritional Science
Brooklyn College of The City University of New York
Brooklyn, NYCurrent
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY08-2018
Skills
- Flexible & Adaptable
- Ability to work with others
- Attention to detail
- Excellent Communication
- Multitasking Abilities
- Proficient in [Epic]
- Health Information Systems (HIS)
- Medical Terminology
- Data entry proficiency
- Care coordination
- Time management
- Customer service
Timeline
Care Advisor
Memorial Sloan Kettering Hospital Center
06.2025 - Current
Care Coordinator I & II
Memorial Sloan-Kettering Cancer Center - Urology
03.2022 - 05.2025
Case Management Volunteer
Coney Island Hospital
11.2021 - 12.2022
Home Health Aide
Advantage Home Health Care
07.2017 - 12.2017
Bachelor of Arts - Health And Nutritional Science
Brooklyn College of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
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