Hersaim Ramirez Sanchez

• Anticipated design issues and proved to be proactive in developing effective solutions.
• Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
• Fostered highly communicative, collaborative team culture on visual product projects.

• Conferred with advertising partners to develop and deploy effective promotional strategies.
• Announced station programming information, schedules and station breaks.
• Introduced upcoming broadcasts and guided audience through entertainment.
• Made promotional appearances at public events.
• Built broadcast storylines to interest listeners and grow station audience.
• Interviewed show guests and moderated discussions.
• Researched topics for comment and discussion.
• Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
• Operated studio equipment and produced show advertisements.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Led employee relations through effective communication, coaching, training, and development.
• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.

Provides thorough, reliable and timely assistance via phone to ServiceLive buyers and providers to ensure completion of service orders.
* Educates providers and all customers on platform functionality, features & benefits of ServiceLive, service order management and the overall ServiceLive platform.
* Remains knowledgeable of all aspects of ServiceLive to ensure customer satisfaction and fulfillment of order-related processes.
* Uses effective customer service skills when interacting with buyers, providers and all customers and reiterates the value of ServiceLive when appropriate.
* Makes independent decisions within structured guidelines to achieve customer satisfaction and best meet the needs of the Company.
* Performs other duties as assigned.
* Train new agents to perform duties of a CAS agent to the best of there abilities.
* Retention specialist-talk to costumers and figure out way to make the experience better and KEEP then with us.