Herschel Hill
Atlanta,GA
Summary
Devoted DSP, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Direct Service Provider
Trustful Solutions
03.2023 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Facilitated smooth transitions between service providers by maintaining open lines of communication, sharing relevant information, and coordinating care efforts.
- Maintained accurate records, ensuring efficient communication among the care team and timely updates on client progress.
- Supervised daily activities and provided assistance to staff.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified potential barriers that may hinder success and worked collaboratively towards resolutions.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Helped client maintain optimal health by overseeing medication administration and doctor's appointments.
- Improved client wellbeing by implementing appropriate interventions based on assessments and observations.
- Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
- Ensured a safe environment by adhering to established protocols and promptly addressing potential hazards or concerns.
- Assisted with daily living activities, running errands, and household chores.
- Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.
- Provided transportation assistance for various appointments, activities, and events.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Transported client to and from medical appointments with safety and efficiency.
- Supported client in achieving personal goals through skill-building activities, encouragement, and guidance.
- Adhered to confidentiality guidelines and HIPAA regulations while managing sensitive client information.
- Assisted patient with personal requirements for housekeeping and grooming assistance.
- Provided compassionate support during difficult times, which built trust and established strong relationships with client.
Truck Loader
UPS
05.2022 - 07.2022
- Participated in ongoing training programs to stay current on industry best practices for truck-loading operations.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
- Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
Meat Department Associate
Marc Glassman
10.2018 - 04.2020
- Documented customer orders and conveyed special requests to kitchen staff.
- Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Restocked products based on available inventories and customer demands.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Prevented backorders by monitoring inventory levels closely; replenishing stocks as necessary before reaching critical low points.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Processed and packaged stock items for customer purchases.
- Enhanced productivity through proper use of equipment such as pallet jacks while adhering to safety protocols at all times.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Sales Associate
Angelusdirect
06.2018 - 10.2018
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Accounting And Finance
Clark Atlanta University
Atlanta, GA05.2028
High School Diploma -
Cleveland Heights High School
University Heights, OH05.2020
Skills
- Care Plan Management
- Activities of daily living assistance
- ADL support
- Time Management
- Personal Care Worker
- Decision-Making
- Crisis Intervention
- Data Entry
- Data Processing
- Mentoring and training
- Inventory counting
- Handling Complaints
- Merchandise Recommendations
Timeline
Direct Service Provider
Trustful Solutions
03.2023 - Current
Truck Loader
UPS
05.2022 - 07.2022
Meat Department Associate
Marc Glassman
10.2018 - 04.2020
Sales Associate
Angelusdirect
06.2018 - 10.2018
No Degree - Accounting And Finance
Clark Atlanta University
High School Diploma -
Cleveland Heights High School
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