Overview
Work History
Education
Skills
Timeline
Generic

Hershell Randolph

Jamare
SALINAS,California

Overview

15
15
years of professional experience

Work History

Patient Care Taker

Maxim Healthcare
01.2009 - 09.2023
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Collected and transported specimens to prepare for lab testing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Caregiver, Special Needs

New Perspective
03.2017 - 04.2019
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared meals and snacks and fed clients.
  • Offered support to assist with supervising special needs individuals in home.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Package Handler

UPS
01.2016 - 02.2017
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Sales Associate

Best Buy
01.2016 - 01.2017
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Customer Service Representative

BKM Healthy Food
03.2014 - 01.2016
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Physical Therapy

Hartnell College
Salinas, CA
05.2001 -

High School Diploma -

North Salinas High School
Salinas, CA
05.2001 -

Skills

Adaptive Learning

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Timeline

Caregiver, Special Needs

New Perspective
03.2017 - 04.2019

Package Handler

UPS
01.2016 - 02.2017

Sales Associate

Best Buy
01.2016 - 01.2017

Customer Service Representative

BKM Healthy Food
03.2014 - 01.2016

Patient Care Taker

Maxim Healthcare
01.2009 - 09.2023

Physical Therapy

Hartnell College
05.2001 -

High School Diploma -

North Salinas High School
05.2001 -

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