Hershell Randolph
Jamare
SALINAS,California
Overview
15
15
years of professional experience
Work History
Patient Care Taker
Maxim Healthcare
01.2009 - 09.2023
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Caregiver, Special Needs
New Perspective
03.2017 - 04.2019
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Offered support to assist with supervising special needs individuals in home.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Package Handler
UPS
01.2016 - 02.2017
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Sales Associate
Best Buy
01.2016 - 01.2017
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
BKM Healthy Food
03.2014 - 01.2016
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Physical Therapy
Hartnell College
Salinas, CA 05.2001 -
High School Diploma -
North Salinas High School
Salinas, CA 05.2001 -
Skills
Adaptive Learning
Compassionate Care
Physical Therapy Support
Emotional Support
Dementia Care
Personal Hygiene Assistance
Mobility Assistance
Patient Observation
Specimen Collection
Information Protection
Infection Prevention
Patient Education
Sterilization Techniques
Healthy Meal Preparation
Patient Services
Qualified in Patient Transport
Mobility Assistance Aptitude
Clinical Training
Adaptable
Culturally-Competent Care
Data Collection
Professional Bedside Manner
Infection Control Standards
Timeline
Caregiver, Special Needs
New Perspective
03.2017 - 04.2019
Package Handler
UPS
01.2016 - 02.2017
Sales Associate
Best Buy
01.2016 - 01.2017
Customer Service Representative
BKM Healthy Food
03.2014 - 01.2016
Patient Care Taker
Maxim Healthcare
01.2009 - 09.2023
Physical Therapy
Hartnell College
05.2001 -
High School Diploma -
North Salinas High School
05.2001 -