Hershey Johnson
Duncan,SC
Summary
Dynamic Production Process Team Lead at Euro Kera North America, skilled in quality control and conflict resolution. Achieved significant efficiency improvements through strategic training and process optimization. Fostered a collaborative environment, enhancing team performance and customer satisfaction while maintaining rigorous safety standards. Proven ability to drive operational excellence and elevate team capabilities.
Overview
26
26
years of professional experience
Work History
Production Process Team Lead
Euro Kera North America
11.1999 - Current
- Managed cross-functional teams to refine production strategies, improving efficiency and workflow integration.
- Conducted comprehensive training sessions to elevate team capabilities and foster improved performance outcomes.
- Analyzed key performance indicators to maintain adherence to quality standards and drive operational effectiveness.
- Facilitated supplier interactions to improve inventory control and decrease lead times.
- Conducted regular assessments and enforced safety protocols to uphold a secure working environment for all staff members.
- Investigated workflow trends to uncover potential process optimizations and elevate efficiency.
- Instructed new team members on company procedures and safety requirements to promote a culture of compliance and safety awareness.
- Facilitated a collaborative work atmosphere by prioritizing teamwork, maintaining transparent communication, and establishing employee recognition programs.
- Coordinated efforts with other department heads to improve workflow efficiency and achieve shared organizational goals.
- Executed responsibilities at diverse stations to maintain optimal workflow and support production goals.
- Analyzed skill gaps and implemented training programs to enhance employee performance.
- Elevated customer satisfaction by implementing rigorous quality control measures and maintaining project timelines.
- Facilitated impactful change within the organization by applying strategic thinking, fostering innovation, and demonstrating effective leadership.
- Achieved seamless scheduling by effectively managing time off requests and securing coverage for short shifts. Enhanced team efficiency through proactive scheduling solutions.
- Established performance metrics that enabled precise tracking of team progress against established objectives.
- Conducted thorough risk assessments and executed timely decisions to mitigate potential issues and ensure project stability.
- Developed strong professional rapport with team members to ensure swift resolution of diverse challenges.
- Strengthened customer relationships through immediate problem resolution and the application of effective corrective strategies.
- Managed challenging customer situations with poise, ensuring a respectful and constructive dialogue.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
- Streamlined assignment oversight processes to promote operational excellence and team productivity.
- Developed employee performance goals and facilitated feedback sessions to enhance achievement of established milestones.
- Implemented training programs for personnel in equipment maintenance while promoting involvement in exercises aimed at strengthening critical skills.
- undefined
- Designed and implemented thorough planning frameworks based on high-level directives and strategic goals.
- Analyzed waste management processes and developed revenue strategies to maintain departmental focus on sales and profit targets.
- Developed and executed quality assurance strategies to ensure adherence to standards at each stage of the development process.
Education
University of Phoenix
Greenville, SCSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
- Workplace safety
- Schedule management
- Process improvement
- Production monitoring
- Product management
- Equipment maintenance
- Employee training
- Risk management
- Program development
- Loss prevention
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Analytical thinking
- Daily workflow improvement
- Staff education and training
- Goal setting
- Complex Problem-solving
- Quality improvement
- Leading team meetings
- Issue resolution
- Work planning
- Overseeing daily activities
- Giving constructive feedback
- Documentation and reporting
- Evaluating employee work
- Safety processes and procedures
- Safety
- Team building
- Technical support
- Expectation setting
- SMART goals
- Lean manufacturing
- Verbal and written communication
- Leadership
- Team assessment
- Computer skills
- Excellent communication
- Multitasking
- Active listening
- Customer relations
- Multitasking Abilities
Timeline
Production Process Team Lead
Euro Kera North America
11.1999 - Current
University of Phoenix