Hersinne Beauvoir
McDonough,GA
Summary
Committed job seeker dedicated to meeting companies' unique needs through consistent and organized practices. Demonstrated ability to thrive under pressure and adapt quickly to new challenges, contributing to enhancing the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Services Representative I
Kaiser Permanente-Baltimore, MD
12.2020 - Current
- Receives and responds to inbound and outbound member inquiries calls for Kaiser Permanente
- Documented and escalated member complaints, enrollment issues, kp.org technical support, and medical billing inquiries
- Assists Senior members with inquiries regarding Medicare
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service Representative
Blue Cross Blue Shield of Florida
03.2016 - 11.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Support Specialist
Comcast
03.2015 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA05-2025
Associate of Applied Science - Political Science
New Mexico Military Institute
Roswell, NM12-2011
High School Diploma -
Luella High School
Locust Grove, GA05-2009
Skills
- Customer Service
- Quality Control
- Customer Support
- EPIC
- Oracle
- Business Analysis
- Process Improvement
- Time management
- Microsoft Excel
- Data management
- Microsoft Access
- Medical terminology
Certification
- Epic Certification
- Non-CDL Class C
- Medical Coding Certification
Languages
French
Limited Working
Creole
Native or Bilingual
Timeline
Member Services Representative I
Kaiser Permanente-Baltimore, MD
12.2020 - Current
Customer Service Representative
Blue Cross Blue Shield of Florida
03.2016 - 11.2020
Customer Support Specialist
Comcast
03.2015 - 02.2016
Bachelor of Arts - Psychology
Clark Atlanta University
Associate of Applied Science - Political Science
New Mexico Military Institute
High School Diploma -
Luella High School
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