Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Herson Masferrer

Member Of The USAF
Mary Esther,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Military Supply Member

USAF
Hurlburt Field, FL
08.2019 - Current
  • Maintained optimal inventory levels to meet operational requirements.
  • Improved supply chain customer satisfaction ratings through efficient problem resolution.
  • Improved quality assurance operations by inspecting materials and verifying delivery compliance.
  • Improved consistency of on-time arrivals through effective logistics management and travel route planning.
  • Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
  • Enforced safety protocols for proper equipment operation.
  • Improved project efficiency by prioritizing equipment tasks and operation while adhering to safety protocols.

Server

The Adams Pub
North Quincy, MA
08.2018 - 05.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.

Head Barback

The Adams Pub
North Quincy, MA
03.2018 - 08.2018
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Restocked ice, condiments and snacks.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

Restaurant Busser

The Adams Pub
North Quincy, MA
08.2016 - 03.2018
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.

Education

High School Diploma -

Weymouth High School
Weymouth, MA
09.2015 - 06.2019

Skills

Firearms safety and handling

undefined

Timeline

Military Supply Member

USAF
08.2019 - Current

Server

The Adams Pub
08.2018 - 05.2019

Head Barback

The Adams Pub
03.2018 - 08.2018

Restaurant Busser

The Adams Pub
08.2016 - 03.2018

High School Diploma -

Weymouth High School
09.2015 - 06.2019

Similar Profiles

CREATE PROFILE
Herson MasferrerMember Of The USAF