Herson Daniel Abarca-Contreras
Hewitt,TX
Summary
Hardworking and observant [Job Title] with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. Basic [Language] skills used to communicate with bilingual individuals in professional daily activities. Focused [Job Title] with [Number]-year background in [Type] facilities. Accurately measure, record and report product and shipping information. Fast learner proficient in operating standard warehouse equipment.
Overview
16
16
years of professional experience
Work History
Forklift Operator/Pet Products Associate
Tractor Supply Distribution Center
Waco, Texas
12.2022 - 02.2024
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Maintained current forklift training and certification as required by company policies.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Reported safety and quality issues to management.
- Inspected lifts before use to prevent damage to goods.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Customer Service Representative
Support Services Group
Waco, Texas
03.2020 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Tour Guide/Owner Operations
Hueco Pedicab Tours
Waco, Texas
03.2019 - 01.2022
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Facilitated tours to groups of up to [Number].
Tour Guide/Owner
Waco Pedal Tours
Waco, NE
11.2017 - 03.2021
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Provided detailed information to tourists about local attractions and points of interest.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
Activities Coordinator
Cozumel Palace Resorts
Cozumel Mexico, Quintana Roo
04.2008 - 01.2015
- Organized recreational activities to promote social interaction among participants.
- Conducted daily evaluations of program activities to ensure that objectives are met.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Ensured safety protocols were adhered to during all activities.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Analyzed data from past events to identify areas for improvement.
- Monitored progress of participants to track measurable data for plan of care goals.
Education
High School Diploma -
Escuela Federal
Cozumel Mexico06-2001
Skills
- OSHA Compliance
- Warehouse Picking
- Product Inspection
- Inventory Staging
- Forklift Operation
- Stock Allocation
Affiliations
- I consider myself a outgoing person and very creative. I love to keep always a good attitude and positivity in any environment i am in.
- Always ready to put smiles in peoples faces with my personality.
Accomplishments
- Yes, I was promotes to be a Activities manager.
- I was promotes to be part od the IC (International Control) department.
- I started two business.
Timeline
Forklift Operator/Pet Products Associate
Tractor Supply Distribution Center
12.2022 - 02.2024
Customer Service Representative
Support Services Group
03.2020 - 10.2023
Tour Guide/Owner Operations
Hueco Pedicab Tours
03.2019 - 01.2022
Tour Guide/Owner
Waco Pedal Tours
11.2017 - 03.2021
Activities Coordinator
Cozumel Palace Resorts
04.2008 - 01.2015
High School Diploma -
Escuela Federal
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