HERTY CAMPOLO
Clinic Manager
Lewisville,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Advanced Cast Stone
Fort Worth, TX
11.2021 - Current
- Execute customer-based operation performance analysis and facilitate progression strategies
- Formulate and implement personalized performance and development plans, empowering individuals to achieve career aspirations while effectively meeting program goals, fostering a high-performance team
- Guaranteed all claims, unsettled claims, delinquent account reports, and account receivable matters attended by accountable parties
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Manager
EMSI
Irving, TX
04.2017 - 07.2021
- Mediated between all departments to achieve organizational goals and foster harmonious/productive work environment
- Improved team performance and heightened job satisfaction through execution of targeted training programs.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Office Manager
Envision Physician Services/Emcare
Lewisville, TX
02.2012 - 04.2017
- Supervised and Supported Staff in medical and clerical roles, maintaining flexibility to step in and cover any role when necessary, ensuring a smooth workflow and optimal staff performance
- Analyzed Operational Processes and Performance to identify areas for improvement, recommended and implemented solutions, leading to enhanced efficiency and productivity
- Implemented efficient work schedules and delegated assignments to staff based on departmental requirements, ensuring optimal task allocation and workforce productivity
- Conducted thorough reviews, audits, and resolution of billing errors, patient complaints, insurance claim issues, and missing office visit charges, resulting in improved revenue and enhanced patient satisfaction
- Calculated and collected surgery deposits from patients in timely manner, while recording charges in Electronic Medical Records (EMR) system and completing billing for physician's surgery assistant, ensuring financial transparency and timely reimbursement
- Maximized Patient Satisfaction and Access by managing and participating in front office operations, ensuring efficient patient flow, benefit verification, accurate charge entry, and excellent customer service
- Initiated daily outreach efforts by sending over 100 distinctive and personalized emails to prospective clients, resulting in increased lead generation and business expansion.
- Established team priorities, maintained schedules and monitored performance.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
Education
Master of Business Administration -
Texas Woman’s University
2021
Bachelor of Science - Healthcare Management
Letourneau University
2017
Skills
Team Building & Leadership
Customer Relationship Management
Microsoft Office Suite
CRM Software
Office Supplies and Inventory
Policy and Procedure Modification
Office Administration
Electronic Medical Record (EMR) Systems
Documentation and control
Payroll and budgeting
Credit and collections
Staff Management
Account Reconciliation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Manager
Advanced Cast Stone
11.2021 - Current
Office Manager
EMSI
04.2017 - 07.2021
Office Manager
Envision Physician Services/Emcare
02.2012 - 04.2017
Master of Business Administration -
Texas Woman’s University
Bachelor of Science - Healthcare Management
Letourneau University
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