Hervey Vega
Ocala
Summary
Highly driven District Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
District Manager
Popeyes
09.2019 - 11.2025
- Managing operations: Overseeing the day-to-day operations of multiple locations to ensure efficiency
- Hiring and training: Recruiting, training, and disciplining store managers
- Setting policies: Establishing policies and ensuring they are implemented
- Managing finances: Overseeing district financial expenditures and ensuring stores operate within budget
- Developing leaders: Identifying and developing other leaders within the organization
- Customer service: Ensuring customer service levels are consistent across stores
- Business strategies: Identifying and executing business strategies
- Communication: Liaising between regional branches and company headquarters
- Productivity audits: Visiting stores regularly to perform productivity audits
General Manager
HMSHost
08.2017 - 09.2019
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank
- Priced and ordered food products, kitchen equipment and food service supplies
- Controlled portion sizes and garnishing for optimal cost controls
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils
- Scheduled and directed staff in daily work assignments to maximize productivity
- Hired qualified staff to fill Job positions
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Shift Manager
Blaze Pizza
02.2016 - 06.2017
- Monitored employee performance and safety, conducting retraining to correct problems and optimize
- Complied with all company safety procedures, policies and regulations to promote a safe working environment
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
- Reviewed applicant resumes and recommended top candidates for hiring
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep the system accurate and current
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches
- Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Education
High School Diploma -
Escuela Alternativa Educativa
Morovis, PR05-2016
Skills
- Supervision and Training
- Performance Improvements
- Sales Team Development
- Hiring and Onboarding
- Cost Reduction
- Staff Scheduling
- Customer Service Management
- Team Leadership
- Mathematical Calculation and Reasoning
- Budget Control
- Problem Anticipation and Resolution
- Goal Setting
- Policy Development and Enforcement
- Sales Promotion
- Focus and Follow-Through
- Performance Evaluation and Monitoring
Timeline
District Manager
Popeyes
09.2019 - 11.2025
General Manager
HMSHost
08.2017 - 09.2019
Shift Manager
Blaze Pizza
02.2016 - 06.2017
High School Diploma -
Escuela Alternativa Educativa