Hi, I’m
Herween Aladin
Fort Lauderdale,FL
Summary
Hardworking employee enthusiastic about learning sales, billing, retention, technology fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Reliable and upbeat retention successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented account manager with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute technology management with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
19
years of professional experience
1
Certification
Work History
COMCAST INC.
Sales Representative/Billing Specialist/Technical Support Representative
05.2019 - Current
Job overview
- Answered 200+ customers' questions regarding products, prices, and availability
- Fostered positive and trusting client relationship, resulting in 100% customer satisfaction rating
- Improved profitability by 25% by growing customer base and upselling
- Increased website traffic and sales by 30% through marketing strategies
- Promoted the value of the customer loyalty program, leading to a 12% out-performance of sign-up targets
- Performed in the top 5% of sales representatives in 2019 and 2020 in the intermountain region
- Collaborated with potential clients, providing contract estimates and building trust that resulted in 5-year customer loyalty on average
- Ensured customers received quality customer service, reducing the likelihood of negative customer reviews by 80%
- Attended 4 networking events annually, building relations with 15+ commercial business customers.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Trained and mentored new sales representatives.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Verified discrepancies and resolved clients' billing issues
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
Infinity Sales Group LLC
Sales Representative
01.2018 - 03.2019
Job overview
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Submitted and tracked orders
- Achieved Number % increase in productivity in the fixed operations, parts and service department
- Produced remarkable sales and enhanced numbers by managing the complete from networking through ongoing account servicing
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 98%
- Conducted troubleshooting of sales and service operations to increase profitability and bring positive organizational change.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Teleperformance
Technical Support/Billing/Technical Support/Billing/Techni Support/Billing/Team Leader Manager
06.2018 - 01.2019
Job overview
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Delivered technical sales presentations to prospects and presented benefits and value of insurance products
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Researched, troubleshot and resolved complex software and hardware problems
- Answered support calls within a second to minimize delays and subsequent abandoned calls
- Managed high levels of call flow and responded to remote PC technical support needs of customers
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Maintained and updated Type customer service database
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
- Enhanced team productivity by implementing Agile methodologies and conducting regular progress meetings.
- Streamlined project workflows for improved efficiency, resulting in timely project completion.
- Optimized software performance by leading thorough testing and debugging efforts.
- Led successful system migrations with minimal downtime, coordinating efforts across multiple teams for seamless execution.
- Coordinated release activities, managing deployment schedules while mitigating risks associated with change management procedures.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Centerfield Corporation
Retention Team Leader/Sales Representative/Tech Support/Billing Clerk
04.2017 - 06.2018
Job overview
- Made over three hundred sales calls weekly to existing and new customers for business growth
- Adhered to appropriate legal scripting when required
- Awarded course completion and certification
- Followed standard procedures for solving retention problems
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Reviewed successes and failures to learn from previous mistakes
- Provided excellent customer service and ensured customer satisfaction
- Made 100 sales calls weekly to existing and new customers for business growth
- Listened to concerns and offered alternative solutions
- Adhered to appropriate legal scripting when required
- Gathered sensitive information to update customer profiles and help with the appeals process
- Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated with vendors regarding back order availability, future inventory and special orders
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Trained 50 or more new sales associates each quarter.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Trained junior team members, boosting overall department performance and service quality levels.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Oakland Career Training Center
Nurse assistant
01.2017 - 08.2017
Job overview
- Achieved five minutes sales goals by promoting home services and enrolling clients by explaining programs and services to interested individuals
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Convergys Corporation
Retention Supervisor/Retention Team Leader/Sales Representative/Tech Support/Billing Specialist
09.2012 - 04.2017
Job overview
- Followed standard procedures for solving retention problems
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Reviewed successes and failures to learn from previous mistakes
- Provided excellent customer service and ensured customer satisfaction
- Made 100 sales calls weekly to existing and new customers for business growth
- Listened to concerns and offered alternative solutions
- Adhered to appropriate legal scripting when required
- Gathered sensitive information to update customer profiles and help with the appeals process
- Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated with vendors regarding back order availability, future inventory and special orders
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Increased customer retention rates by developing and implementing effective retention strategies.
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
- Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
- Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
Bravo SupermarketFort Lauderdale, FL
Retail Sales Associate Cashier
01.2009 - 03.2013
Job overview
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Participated in regular training sessions to stay current on new products and retail best practices.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Swap shopFort Lauderdale, FL
Sales Manager
04.2005 - 03.2011
Job overview
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Broward College
Associate in Art from Registered Nurse
Oakland Career Training Center
Certification: Nurse Assistant from Nursing Aid, HIPAA
Plantation High School
High School Diploma in Business
Broward CollegeFort Lauderdale, FL
Associate of Arts from Radiologic Technology
02.2026
The Ceshop
Certificate from Real Estate
01.2022
Skills
- Customer Service
- Sales Closing
- Account Management
- Lead Prospecting
- Lead Generation
- Customer Needs Assessment
- Account Servicing
- Account Development
- Revenue Generation
- Process Improvement
- Sales Development
- Customer Retention
- Client Service
- Sales Consultation
- Competitor Research
- Promotional Planning
- Performance Improvement
- Relationship Building
- Customer Relations
- Emotional intelligence
- Time management
- Sales presentations
- Adaptability
- CRM proficiency
- Loss Prevention
- Computer Proficiency and Microsoft Office
- Decision-Making
- Retail Metrics and Goals
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Organization
- Excellent Written and Verbal Communication
- Honest and Dependable
- Information Analysis
- Service Contracts
- Cash Register Operation
Certification
- CPR
- Certified Nursing Assistant (CNA)
- Life and Health Insurance
- Real estate certifcation
Timeline
Sales Representative/Billing Specialist/Technical Support Representative
COMCAST INC.
05.2019 - Current
Technical Support/Billing/Technical Support/Billing/Techni Support/Billing/Team Leader Manager
Teleperformance
06.2018 - 01.2019
Sales Representative
Infinity Sales Group LLC
01.2018 - 03.2019
Retention Team Leader/Sales Representative/Tech Support/Billing Clerk
Centerfield Corporation
04.2017 - 06.2018
Nurse assistant
Oakland Career Training Center
01.2017 - 08.2017
Retention Supervisor/Retention Team Leader/Sales Representative/Tech Support/Billing Specialist
Convergys Corporation
09.2012 - 04.2017
Retail Sales Associate Cashier
Bravo Supermarket
01.2009 - 03.2013
Sales Manager
Swap shop
04.2005 - 03.2011
Broward College
Associate in Art from Registered Nurse
Oakland Career Training Center
Certification: Nurse Assistant from Nursing Aid, HIPAA
Plantation High School
High School Diploma in Business
Broward College
Associate of Arts from Radiologic Technology
The Ceshop
Certificate from Real Estate
Similar Profiles
Walter C. Fortado JrWalter C. Fortado Jr
Direct Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, ComcastDirect Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, Comcast
Jeffrey MartinezJeffrey Martinez
Independent Contractor at Xfinity ComcastIndependent Contractor at Xfinity Comcast
Cris PfohlCris Pfohl
Manager, Information Technology-Network at ComcastManager, Information Technology-Network at Comcast
Carlos Alves-MilhoCarlos Alves-Milho
Yacht Technician at Cheoy Lee ShipyardsYacht Technician at Cheoy Lee Shipyards
VEOLA J ROLLEVEOLA J ROLLE
Coordinator Assistant at Encompass Supply Chain SolutionsCoordinator Assistant at Encompass Supply Chain Solutions