Hery Widjaja

Managing customer flow in an efficient order, from greeting and taking guests to their seats with menus, to taking their orders, fulfilling customers' needs, and assisting them, serving food and drinks to the tables, managing take-out orders by walk-ins and phone calls, filling to-go, bar, and table supplies, always checking tables, and making sure restaurant customers leave with satisfied feelings.

• Upheld high standards of sanitation in accordance with health department regulations.
• Monitored dining room for cleanliness and proper set-up at all times.
• Followed health safety guidelines when preparing and serving food products.
• Provided excellent customer service to ensure satisfaction.
• Stayed informed about daily specials, new menu items, promotions.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Responded efficiently to guest inquiries and complaints in a professional manner.

• Greeted customers in a friendly and professional manner.
• Manage customer flow in an efficient order, from greeting and taking guests to their seats with menus, taking customers order and needs.
• Performed daily opening and closing duties, such as counting money in the register drawer.
• Taking orders to go, phone, walk in.
• Serving Foods and Drinks at the table.
• Maintained a clean work environment by wiping down counters and surfaces regularly.
• Provided excellent customer service while ringing up purchases quickly and accurately.
• Interacted politely with customers to promote quality service during checkout.

• Evaluated existing systems and processes against industry best practices to enhance efficiency.
• Analyzed complex information from multiple sources to identify patterns or trends.
• Collaborated with clients to develop action plans to address specific challenges and objectives.
• Managed multiple projects simultaneously ensuring timely completion within budget constraints.
• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
• Identified needs of customers promptly and efficiently.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Maintained positive working relationship with fellow staff and management.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Determined consumer needs to provide products and services appealing to larger market.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Assessed company operations for compliance with safety standards.
• Implemented strategies to take advantage of new opportunities.
• Set specific goals for projects to measure progress and evaluate end results.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

• Developed new techniques for the fabrication of unique designs based on customer specifications.
• Worked with gold, silver and platinum to produce high-quality pieces.
• Assembled intricate findings such as clasps and settings into completed pieces of jewelry.
• Cleaned work surfaces after each task was completed according to company standards.
• Repaired damaged or broken jewelry items by replacing missing parts or resetting stones.
• Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
• Found best materials and stones for high-quality pieces.
• Set and mounted stones in jewelry pieces.

• Developed and maintained operational policies and procedures.
• Developed and implemented operational policies and procedures to improve efficiency.
• Conducted regular audits of employee performance and provided feedback on areas of improvement.
• Developed and implemented operational policies and procedures to ensure efficient business operations.
• Created and managed budgets for operational departments and monitored progress against goals.
• Investigated customer complaints related to product and service quality or delivery issues.
• Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
• Analyzed operational data to identify trends, making data-driven decisions to improve performance.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

• Developed strategies to maximize sales and profitability.
• Performed regular price checks to ensure competitive pricing.
• Organized promotional events to increase product awareness.
• Created weekly work schedules for store personnel.
• Implemented efficient systems for tracking stock movement.
• Established customer service standards and monitored staff compliance.
• Assessed operational efficiency of the store's departments.
• Resolved customer complaints in a timely manner.
• Planned special promotions or discounts based on market trends.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Updated and maintained store signage and displays.

• Developed strategies to maximize sales and profitability.
• Performed regular price checks to ensure competitive pricing.
• Implemented efficient systems for tracking stock movement.
• Assessed operational efficiency of the store's departments.
• Resolved customer complaints in a timely manner.
• Planned special promotions or discounts based on market trends.
• Identified opportunities for cost savings through waste reduction initiatives.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Prepared monthly reports on sales figures, expenses, profits.
• Recruited, trained and supervised new employees.
• Monitored inventory levels and placed orders to restock shelves.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

• Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
• Troubleshot complex technical problems related to hardware components, operating systems and applications.
• Diagnosed and resolved hardware and software issues efficiently.
• Upgraded computers with new hardware components like processors, RAMs.
• Diagnosed issues with existing computer systems and identified solutions to resolve them.
• Built custom PCs based on customers' specifications using various components from different manufacturers.
• Created backup images of customers' data files onto external storage devices.
• Resolved customer complaints regarding the performance of their computers or other devices.
• Assessed customer needs and provided advice on appropriate products or services.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

• Performed regular maintenance on machines to ensure optimal performance.
• Ensure that safety guidelines are followed at all times while operating machinery.
• Inspect finished workpieces to ensure conformance with specifications.
• Load raw materials into machines according to specified measurements.
• Observe machine operations to detect any problems or defects in the finished product.
• Collaborate with other departments when necessary for successful completion of projects.
• Adjust machine settings to complete tasks accurately.
• Troubleshoot malfunctions in equipment or processes.
• Unload finished products from machines onto conveyors or other transport systems.
• Perform periodic maintenance on machines such as cleaning and lubrication.

• Performed regular maintenance on machines to ensure optimal performance.
• Ensure that safety guidelines are followed at all times while operating machinery.
• Inspect finished workpieces to ensure conformance with specifications.
• Record production information such as quantities produced and materials used on daily logs.
• Load raw materials into machines according to specified measurements.
• Observe machine operations to detect any problems or defects in the finished product.
• Adjust machine settings to complete tasks accurately.
• Troubleshoot malfunctions in equipment or processes.
• Unload finished products from machines onto conveyors or other transport systems.
• Maintain records of completed work and production data including volume produced and time required for each task.
• Perform periodic maintenance on machines such as cleaning and lubrication.
• Monitored process units and quality control testing performance for plant processes and water quality sampling.
• Trained new operators and implemented new division operator training program to improve retention rates and increase production.