Hesham Yehia

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Assisted with check-in and check-out procedures for guests.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Developed and implemented strategies to improve customer satisfaction.
• Greeted guests and checked them in and out of the hotel.

Managed guest check-ins and check-outs, ensuring smooth and efficient operations.
• Delivered exceptional customer service by addressing inquiries, resolving complaints, and assisting guests with special requests.
Handled reservations, billing, and processed payments, ensuring accuracy and timeliness.
• Operated the Opera Cloud system to manage guest information, reservations, and billing.
• Performed end-of-day accounting procedures, including balancing hotel accounts, and preparing financial reports.
• Collaborated with housekeeping and maintenance teams to meet guest needs and maintain hotel operations.

• Delivered packages efficiently while adhering to safety and traffic regulations.
  • Ensured customer satisfaction by providing prompt, friendly, and professional service.
  • Managed deliveries using assigned routes to guarantee on-time service.

• Provided excellent customer service, assisting with product selections, and ensuring customer satisfaction.
  Handled returns and exchanges, and contributed to a positive shopping experience.