Hesham Ahmad
Operations Assitant Manager
Brooklyn
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operations Assistant Manager
Gap Factory
08.2024 - Current
- Oversaw end-to-end operational processes, optimizing inventory systems, workflow schedules, and team performance to support a high-volume retail environment — improving efficiency and minimizing delays.
- Utilized data and internal tools to track KPIs, analyze stock movement, and ensure accurate forecasting and resource planning.
- Coordinated cross-functional efforts between logistics, sales floor, and customer service teams, aligning people and processes to ensure on-time product launches.
- Reduced operational costs with careful budget management and resource allocation.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Supervisor
Lowes Home Improvment
12.2022 - 07.2024
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Consolidated fragmented inventory data into a single actionable report using Excel pivot tables, resulting in 30% faster stock replenishment and 15% increase in sales for understocked SKUs.
- Designed and implemented a seasonal operations playbook that was adopted by 4 other store locations, streamlining high-volume peak operations with minimal overtime costs.
- Used Google Data Studio to visualize weekly KPIs for team briefings, helping drive a 10% lift in goal awareness and execution.”
Restaurant Team Member
Fuel Fever
08.2019 - 12.2022
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Education
Bachelor of Science - Operations Managment
Brooklyn College
Brooklyn, NY06-2026
Skills
- MS office
- Professional and friendly
- Positive attitude
- Operational reporting
- Workforce Planning / Labor Optimization
- Budgeting & Cost Control
- KPI/SLA Tracking & Reporting
- Quality Assurance & Compliance
- Agility / Adaptability
Collaboration Across Teams - Empathy & Emotional Intelligence
Timeline
Operations Assistant Manager
Gap Factory
08.2024 - Current
Operations Supervisor
Lowes Home Improvment
12.2022 - 07.2024
Restaurant Team Member
Fuel Fever
08.2019 - 12.2022
Bachelor of Science - Operations Managment
Brooklyn College
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