Hesham Ibrahim

Certified JLR technical trainer, delivering a technical course in both a professional manner and with interaction to ensure simplicity and ease of understanding, accompanied by the practical side.

Developed and implemented comprehensive training programs for automotive technicians, focusing on the latest industry advancements and best practices.

Conducted hands-on training sessions to enhance technicians' skills in diagnosing and repairing complex automotive systems, including electrical and computer-controlled components.

Collaborated with subject matter experts to create engaging training materials, such as visual aids, and interactive simulations, to improve learning outcomes.

Evaluated trainees' performance through practical assessments, and provided constructive feedback to support their continuous professional development in the automotive field.

• Prepared reports summarizing the success of each program offered by the department.
• Analyzed data gathered from surveys regarding user satisfaction with technical training services provided.
• Monitored participant progress by providing individualized coaching and guidance during lessons.
• Facilitated problem solving discussions with participants when needed during training sessions.
• Provided feedback to students on their progress throughout the course.
• Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
• Advised management on changes needed for future curricula based on learner feedback.
• Maintained technical expertise by attending workshops and taking educational courses.
• Assessed employee training needs and developed appropriate manuals and materials.

An authorized senior person at HV is working and has the capability to diagnose complex issues, including vehicle network issues, as well as various active systems.

Provided timely and efficient troubleshooting and resolution of hardware and software issues for a team of 20+ employees, resulting in a 20% increase in overall productivity.

Collaborated with cross-functional teams to implement and configure new systems, resulting in seamless integration and minimal downtime for technicians.

Conducted regular maintenance and updates on all diagnostic tools, ensuring optimal performance and preventing potential system failures.

Created and delivered training materials and workshops to educate technicians on best practices and technology updates, resulting in improved client satisfaction and reduced help desk ticket volume.

• Conducted tests to identify malfunctions in hardware or software systems.
• Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
• Provided training for users on new technologies or procedures related to their jobs.
• Provided comprehensive technical support to customers via telephone, email, and chat if needed.
• Assessed issues to determine appropriate troubleshooting methods for remediation.
• Documented repair processes and helped streamline procedures for future technical support actions.

Planned and executed daily workshop schedules to ensure efficient use of time and resources.

Trained and supervised a team of workshop technicians, providing guidance and support for the successful completion of projects.

Implemented safety protocols and procedures to maintain a secure working environment for all workshop participants.

Collaborated with workshop coordinators to develop new training programs, and enhance overall workshop productivity and performance.

Planning and motivating the workshop staff, as well as monitoring KPIs, to identify the workshop's performance and weak points for every individual.

• Analyzed data from performance reports to identify areas for improvement.
• Created detailed reports documenting all activities performed within the workshop.
• Assisted with troubleshooting technical problems encountered during production processes.
• Inspected work areas for cleanliness and proper functioning of machines.
• Managed workflow by adjusting staffing levels as needed according to the qualification.
• Supervised daily operations of the workshop including scheduling and assigning tasks.
• Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
• Managed workers at various experience levels.
• Review KPIs to evaluate and identify the weakness area

Facilitated team collaboration and communication by leading group discussions, fostering a positive, inclusive work environment, and motivating team members to achieve their goals.
Developed and implemented training programs to enhance team members' skills and knowledge, equipping them with the tools needed to successfully lead workshops and engage with participants.

• Maintained a positive work environment that promoted collaboration between team members.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Participated in regular meetings with the workshop manager to provide updates on team progress.
• Provided coaching and feedback on employee performance, encouraging professional development.

Led a team of 6 workshop technicians in executing daily production goals, resulting in a 20% increase in efficiency.

Implemented new training programs for team members to enhance technical skills, and improve overall performance.

Coordinated with cross-functional departments to streamline communication and ensure project deadlines were met.

Conducted regular performance evaluations and provided constructive feedback to team members to drive continuous improvement and professional development.