HeShima Holmes
Mechanicsville,MD
Summary
I am currently a Family Support Worker in the Child Welfare Department with the Charles County Department of Social Services. I am currently enrolled in College of Southern Maryland, pursuing an associate's degree in social science. I would like to obtain a master's degree in social science and continue in career paths that align with that degree.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Support Worker
Charles County Department of Social Services
10.2023 - Current
- I work in the child welfare department
- Part of my duties are to process incoming child welfare, adult welfare and emergency assistance referrals
- Receive phone calls pertaining to CPS and APS reports of neglect, abuse, and/or financial exploitation
- I answer, screen, and forward calls
- Other duties include, assisting permanency, adoption, foster care, and in-home services with obtaining required documentation
- Record and maintain records in electronic monitoring system
- Duties such as, interviewing, explaining information, gathering information, writing correspondence
- I work with community partners
- Coordinate community outreach activities
Residential Monitor
The Jude House
10.2022 - 04.2023
- Record patient census, shift reports, and patient incidents in a EMR
- Conduct room searches
- Conduct urinalysis testing and searches of patients, upon returning to the building
- Answers the phone line and transfers to the appropriate office
- Ensures that the daily schedule for patients is being executed daily and on time
Administrative Assistant
Jude House, Inc
02.2018 - 07.2018
- Arranged meetings for Counselors
- Provided support for counselors, case managers, and Drug Court staff members
- Made travel arrangements for adolescent clients and guest speakers
- Carried out receptionist duties such as answering phones and directing calls and clients
- Completed clerical tasks including filing, faxing, and scheduling
- Maximized smooth office operations by keeping daily logs, inputting data entries into the SMART system, updating client specimen results electronically, conducting new client intakes, and starting group sessions when necessary
- Ordered office supplies
- Disseminated inquiries to appropriate departments
- Assisted with data entry
- Greeted clients, directed phone calls, and set up appointments
- Served as point of contact for St
- Mary's County Drug Court
- Maintained the reception area
- Maintained client records
- Assisted in answering client questions
- Reviewed, sorted, and distributed incoming mail
- Scheduled meetings
Recovery Mentor/Transportation Aide
Jude House, Inc
01.2017 - 02.2018
- Transported clients to and from appointments
- Assisted clients with daily schedules
- Logged client activity in census log books
- Assisted Counselors and Clinical team to assure clients needs were met
- Filing
- Answered multi-line phone and directed calls to appropriate extension
Caregiver
Always There Companion Care
03.2015 - 05.2015
- Assisted clients with mobility
- Transported clients to scheduled appointments
- Assisted clients in running errands
- Monitored medical data, such as routine medication and nurse's notes
- Monitored client nutritional requirements
Assistant
Bowie State University Athletics Dept.
01.2009 - 05.2009
- I was the assistant to the Bowie State's cheerleading coach
- I was also the assistant to their female basketball coach
- I took their phone calls, took messages, ran errands, organize their files, arrange study hall for athletes, monitored the study halls, made schedules for all athletes and the list goes on
- I didn't expect to work this hard, but it gave me structure
Education
Some college - Human Services
College of Southern Maryland
La Plata, MD12.2024
Skills
- Front Desk
- Reception
- Filing
- Receptionist
- Data Entry
- Scheduling
- Administrative Assistant
- Microsoft Office
- Outlook
- Powerpoint
- Billing
- Excel
- Sales
- Customer Service
- Server
- MS Office
- Microsoft Excel
- Organizational Skills
- Fast learner
- Word
- Microsoft Word (10 years)
- Route Driving
- Delivery Driver Experience
- Box Truck
- Dietary Aide Experience
- Upselling
- Commercial Driving
- Caregiving
- Load & Unload
- Busser
- EMR systems
- Clerical Experience
- Front desk
- Customer service
- Mentoring
- Conflict management
- Administrative Experience
- Child Protective Services
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Community resources
- Motivational interviewing
- Multicultural sensitivity
- Report generation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client documentation
- Task prioritization
- Family support
- Professionalism
- Family services
- Continuous improvement
- Written communication
- Adaptability
- File management
- Microsoft Office Suite
- Community referrals
- Community outreach
Certification
- CPR/AED, Present
- CPR/First Aid, Present
- Driver's License, Present
Additionalinformation
Makeyia Holmes, (202) 200-4814, Janita Williams, (240) 530-0678, Jameika Butler, (301) 549-8320, Jeanette Posey, (240) 901-2265
Assessments
- Sales skills, Proficient, 10/01/21
- Call center customer service, Proficient, 11/01/21
- Customer service, Proficient, 11/01/21
- Work style: Reliability, Proficient, 10/01/21
- Case management & social work, Proficient, 11/01/21
Timeline
Family Support Worker
Charles County Department of Social Services
10.2023 - Current
Residential Monitor
The Jude House
10.2022 - 04.2023
Administrative Assistant
Jude House, Inc
02.2018 - 07.2018
Recovery Mentor/Transportation Aide
Jude House, Inc
01.2017 - 02.2018
Caregiver
Always There Companion Care
03.2015 - 05.2015
Assistant
Bowie State University Athletics Dept.
01.2009 - 05.2009
Some college - Human Services
College of Southern Maryland
- CPR/AED, Present
- CPR/First Aid, Present
- Driver's License, Present
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