Summary
Overview
Work History
Education
Skills
Software
Affiliations
Timeline
Generic

Heshimu Wilson

Belleville,IL

Summary

Hello, I am hardworking and motivated individual with multiple years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working with employees to maximize productivity and optimize procedures.

Overview

8
8
years of professional experience

Work History

Aircraft Detailer

Prime Flight
Sauget , IL
05.2023 - Current
  • Applied protective coatings to the exterior of aircrafts to protect from corrosion or weathering.
  • Cleaned upholstery and applied fabric protection treatments to prevent stains and odors.
  • Maintained records of maintenance activities performed on each aircraft.
  • Inspected aircraft for any damage and reported findings to supervisor.
  • Performed routine inspections of airframes and engines for signs of wear or malfunction.
  • Removed minor flaws in refinish using sanding and buffing.

Vehicle Detailer

Carvana
02.2022 - 04.2023
  • Cleaned and detailed both interior and exterior of vehicle, including carpets, upholstery, windows, wheels, and mirrors.
  • Followed safety procedures while operating machinery used in detailing process.
  • Polished car body to remove scratches and blemishes using buffing machine.
  • Applied waxes or polishes to protect the paint finish from weather elements.
  • Maintained inventory levels of supplies required for detailing jobs.
  • Inspected vehicles for damage prior to detailing process.

Vehicle Service Attendant

Enterprise Rent-A-Car
Cape Girardeau, MO
08.2021 - 04.2022
  • Filled fuel tanks, replaced oil, and performed minor repairs on vehicles as needed.
  • Maintained a clean work environment in the service area.
  • Inspected vehicles for mechanical items and safety issues prior to renting out cars.
  • Changed tires, rotated tires, inspected brakes, checked fluids levels, tested batteries and other routine maintenance tasks as required.
  • Organized parking lot to maintain efficient flow of traffic for incoming and outgoing vehicles.
  • Reported any damages found during inspections to management immediately.
  • Provided customer service to ensure satisfaction with rental experience.

Team Member

Ruler Foods
Fairview Heights, IL
04.2020 - 11.2020
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Revenue Collector

Bi-State Development Agency Mo
St.Louis, MO
01.2018 - 07.2021
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Resolved various issues and discrepancies for customers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Clerk

Busch Stadium/ St.Louis Cardinals
St Louis, MO
06.2017 - 01.2018
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.

Camp Counselor

AmeriCorps
Belleville, IL
05.2018 - 08.2018
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Implemented recreational activities such as Basketball and Yoga to promote campers' physical health and encourage teamwork skills development.
  • Sparked imagination by helping children discover new things each day.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Met with parents about daily activities, positive developments and issues.
  • Planned and guided age-appropriate tasks like reading, crafts, and cooking.

Cook

Pizza Hut
Fairview Heights, IL
06.2016 - 05.2018
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.

Education

High School Diploma -

Cahokia Senior High School
Cahokia, IL
05-2018

Skills

  • Customer Service
  • Attention to Detail
  • Time Management
  • Reliability
  • Teamwork and Collaboration
  • Time Management Abilities
  • Computer Skills
  • Decision-Making
  • Calm and Professional Under Pressure
  • Adaptability and Flexibility
  • Friendly, Positive Attitude
  • Fluent in Adobe products / Graphic Design
  • 8 Years of Photography experience

Software

Adobe Photoshop

Adobe Illustrator

Microsoft PowerPoint

Microsoft Word

Affiliations

  • Photography
  • Graphic Design

Timeline

Aircraft Detailer

Prime Flight
05.2023 - Current

Vehicle Detailer

Carvana
02.2022 - 04.2023

Vehicle Service Attendant

Enterprise Rent-A-Car
08.2021 - 04.2022

Team Member

Ruler Foods
04.2020 - 11.2020

Camp Counselor

AmeriCorps
05.2018 - 08.2018

Revenue Collector

Bi-State Development Agency Mo
01.2018 - 07.2021

Sales Clerk

Busch Stadium/ St.Louis Cardinals
06.2017 - 01.2018

Cook

Pizza Hut
06.2016 - 05.2018

High School Diploma -

Cahokia Senior High School

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Heshimu Wilson