HESSA ALSHAMSI
United Arab Emirates,Dubai
Summary
Passionate and innovative professional with a strong background in Information Technology, seeking to contribute to the cutting-edge initiatives at MBRSC. With over ten years of experience in quality assurance, I excel at developing and implementing robust testing strategies, managing complex testing projects, and collaborating with multidisciplinary teams to drive continuous improvement. I am skilled in manual testing processes and have a proven track record of identifying critical defects and improving product reliability. My passion for quality assurance, along with my strong analytical skills and commitment to excellence, enables me to contribute effectively to MBRSC's mission of advancing space technology. My dedication to advancing space technology aligns with my ability to achieve results through innovative problem-solving and strong communication. I am eager to leverage my skills to support MBRSC’s mission of pioneering space exploration and innovation
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principle IT Systems Release Auditor
Dubai Municipality
03.2021 - Current
- Analyze and collect customer information to prepare reports on products or services
- Troubleshoot minor problems and reported larger technical issues
- Observe system functions to verify correct operations and detect errors.
- Skilled at working independently and collaboratively in team environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
Senior It Systems Release Auditor
Dubai Municipality
09.2014 - 03.2021
- Test modifications to system in order to prepare for implementation
- Work with field staff and customers to evaluate and diagnose any issues and recommend possible solutions
- Install and configure simulated software production environments
- Investigate customer complaints referred to by technical support to ensure issueless program performance
- Identify, analyze, and document problems with program function, output, online screen, and content
- Issue recommendations to developers on software usability and functionality.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Prepared working papers, reports and supporting documentation for audit findings.
Senior PC Support Computer
Dubai Municipality
09.2012 - 09.2014
- Troubleshoot problems and resolve it to ensure applications are updated accordingly.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
Education
IEEE CertifAIED -
Mohammed Bin Rashid School of Government
Dubai05.2023
Master of Science -
Hamdan Bin Mohammed Smart University
Dubai07.2022
Professional Diploma - International Leaders
Hamdan Bin Mohammed Smart University/ UNITAR
Dubai05.2022
Bachelor of Science - Computer And Information Sciences
Dubai Women's College
Dubai06.2011
Higher Diploma - Database Management
Dubai Women's College
Dubai06.2010
Skills
- Agile
- Computer Maintenance
- Microsoft Office
- Microsoft office suite
- Negotiation skills
- Quality Assurance
- Root Cause Analysis
- Risk mitigation strategies
- Process evaluations
- DevOps
Locations
Dubai
Linkedin Trainings
- DevOps foundations
- Introduction to Artificial Intelligence
- Agile Testing
Personal Information
Title: Principle IT Systems Release Auditor
Certification
Certified Software Quality analyst- CSQA
Certified Software Tester - CSTE
Certified IC3 - Internets
Basic Computer Maintenance
Basic Computer Maintenance
Success and self-
development skills
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Try to achieve the impossible and direct your people to ways of achieving it.
H.H Sheikh Mohammed bin Rashid Al Maktoum
Timeline
Principle IT Systems Release Auditor
Dubai Municipality
03.2021 - Current
Senior It Systems Release Auditor
Dubai Municipality
09.2014 - 03.2021
Senior PC Support Computer
Dubai Municipality
09.2012 - 09.2014
IEEE CertifAIED -
Mohammed Bin Rashid School of Government
Master of Science -
Hamdan Bin Mohammed Smart University
Professional Diploma - International Leaders
Hamdan Bin Mohammed Smart University/ UNITAR
Bachelor of Science - Computer And Information Sciences
Dubai Women's College
Higher Diploma - Database Management
Dubai Women's College
Certified Software Quality analyst- CSQA
Certified Software Tester - CSTE
Certified IC3 - Internets
Basic Computer Maintenance
Basic Computer Maintenance
Success and self-
development skills
Similar Profiles
THAZHAMADOM VENUGOPALTHAZHAMADOM VENUGOPAL
Sr Supervisor at Dubai MunicipalitySr Supervisor at Dubai Municipality
ADIL IBRAHIMADIL IBRAHIM
customers service at Dubai municipalitycustomers service at Dubai municipality
Laxmeesh KarkalLaxmeesh Karkal
Specialist ( AI,Machine Learning,Data Science) at Dubai MunicipalitySpecialist ( AI,Machine Learning,Data Science) at Dubai Municipality