HESSA ALSHAMSI
United Arab Emirates,Dubai
Summary
Dedicated Senior IT Systems Release Auditor with a decade of experience in IT Quality Assurance and Technical Support. Committed to excellence, hard work, and fostering team collaboration through superior communication skills. A self-motivated learner, especially in the field of technology and automation, with a strong belief in the digitization of services to align with the future Digital Dubai. Goal-oriented and aiming to lead a team to enhance career trajectory and become a valuable asset to the organization served.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior It Systems Release Auditor
Dubai Municipality
2021.03 - 2023.12
- Analyze and collect customer information to prepare reports on products or services
- Troubleshoot minor problems and reported larger technical issues
- Observe system functions to verify correct operations and detect errors.
- Skilled at working independently and collaboratively in team environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
Senior It Systems Release Auditor
Dubai Municipality
2014.09 - 2021.03
- Test modifications to system in order to prepare for implementation
- Work with field staff and customers to evaluate and diagnose any issues and recommend possible solutions
- Install and configure simulated software production environments
- Investigate customer complaints referred to by technical support to ensure issueless program performance
- Identify, analyze, and document problems with program function, output, online screen, and content
- Issue recommendations to developers on software usability and functionality.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Prepared working papers, reports and supporting documentation for audit findings.
Senior PC Support Computer
Dubai Municipality
2012.09 - 2014.09
- Troubleshoot problems and resolve it to ensure applications are updated accordingly.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
Education
IEEE CertifAIED -
Mohammed Bin Rashid School of Government
Dubai05.2023
Master of Science -
Hamdan Bin Mohammed Smart University
Dubai07.2022
Professional Diploma - International Leaders
Hamdan Bin Mohammed Smart University/ UNITAR
Dubai05.2022
Bachelor of Science - Computer And Information Sciences
Dubai Women's College
Dubai06.2011
Higher Diploma - Database Management
Dubai Women's College
Dubai06.2010
Skills
- Agile
- Computer Maintenance
- DevOps
- Microsoft Office
- Microsoft office suite
- Negotiation skills
- Quality Assurance
- Root Cause Analysis
- Risk mitigation strategies
- Process evaluations
Locations
Dubai
Linkedin Trainings
- DevOps foundations
- Introduction to Artificial Intelligence
- Agile Testing
Personal Information
Title: Senior IT Systems Release Auditor
Certification
Certified Software Quality analyst- CSQA
Certified Software Tester - CSTE
Certified IC3 - Internets
Basic Computer Maintenance
Basic Computer Maintenance
Success and self-
development skills
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Senior It Systems Release Auditor
Dubai Municipality
2021.03 - 2023.12
Senior It Systems Release Auditor
Dubai Municipality
2014.09 - 2021.03
Senior PC Support Computer
Dubai Municipality
2012.09 - 2014.09
IEEE CertifAIED -
Mohammed Bin Rashid School of Government
Master of Science -
Hamdan Bin Mohammed Smart University
Professional Diploma - International Leaders
Hamdan Bin Mohammed Smart University/ UNITAR
Bachelor of Science - Computer And Information Sciences
Dubai Women's College
Higher Diploma - Database Management
Dubai Women's College
Certified Software Quality analyst- CSQA
Certified Software Tester - CSTE
Certified IC3 - Internets
Basic Computer Maintenance
Basic Computer Maintenance
Success and self-
development skills
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