Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
36
36
years of professional experience
Work History
Property Manager
PIC INVESTMENTS
CLEVELAND, OH
07.2020 - 05.2024
Managed all maintenance requests from tenants in a timely manner.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Inspected properties regularly to identify deficiencies and schedule repairs.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Met with prospective tenants to show property and assess applications or sign leases.
Completed lease applications and verifications, notifying prospects of results.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Exercised direct supervision over property staff.
Built relationships with service vendors and submitted associated billing statements.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Updated tenant and unit information to keep current in housing database.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, subcontractors and property management.
Oversaw daily operations, maintenance, and administration of various properties.
Managed and oversaw operations, maintenance and administration of properties.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.