Summary
Overview
Work History
Education
Skills
Timeline
Generic

HESTER AKINS

Garfield Heights,OH

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Overview

36
36
years of professional experience

Work History

Property Manager

PIC INVESTMENTS
CLEVELAND, OH
07.2020 - 05.2024
  • Managed all maintenance requests from tenants in a timely manner.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Updated tenant and unit information to keep current in housing database.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Custodial Worker/Lead Person

City Of Cleveland
Cleveland, OH
02.1988 - 05.2014
  • Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
  • Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
  • Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
  • Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Notified building managers about needed repairs to maintain public safety.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Moved equipment and furniture to thoroughly clean space.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Serviced, cleaned and restocked restrooms.
  • Dusted furniture, machines or equipment.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed company uniform, performance and security policies with every job.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Stripped, sealed and polished floors.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Notified managers of repair needs or additions to building operating systems.
  • Assisted in the development of team goals and objectives.
  • Conducted weekly meetings to review progress and plan for upcoming tasks.
  • Managed daily operations, ensuring that all activities were completed on time and within budget.
  • Provided leadership and guidance to subordinates regarding their roles and responsibilities.
  • Developed strategies for improving processes, increasing efficiency, and reducing costs.
  • Coordinated with other departments to ensure successful completion of projects.
  • Maintained a safe work environment by enforcing safety regulations and procedures.
  • Resolved conflicts between staff members in a timely manner.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Tracked inventory levels, ordered supplies when necessary, and monitored stock levels.
  • Ensured compliance with company policies, procedures, standards, and safety regulations.
  • Participated in job interviews to identify potential candidates for open positions.
  • Evaluated job applications to determine which applicants met established criteria.
  • Recognized areas where employees could improve their skills or abilities.
  • Created detailed reports on project status updates or changes in workflow processes.
  • Assisted with the development of training programs for new employees.
  • Provided technical assistance to staff members when needed.
  • Supervised the maintenance of equipment used in the production process.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.

Education

GED -

Adult Education of State Department of Education
Columbia, SC
06-2017

Skills

  • Tenant relations
  • Property Inspections
  • Property Management
  • Staff Management
  • Vendor Management
  • Maintenance knowledge
  • Lease Renewals
  • Valid [State Name] driver's license
  • Rent collection
  • Multi-family property management
  • Maintenance Coordination

Timeline

Property Manager

PIC INVESTMENTS
07.2020 - 05.2024

Custodial Worker/Lead Person

City Of Cleveland
02.1988 - 05.2014

GED -

Adult Education of State Department of Education
HESTER AKINS