Hetal Lohar
Louisville,KY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Seasoned Operations Manager with background in streamlining processes to enhance productivity and efficiency. Offers proven strengths in strategy development, team leadership, and financial management. Notable for reducing costs while improving customer service standards in previous roles. Skilled in leveraging data-driven insights to optimize operational performance and business growth.
Overview
25
25
years of professional experience
Work History
Phone Team
Elevance
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Receptionist
Wyndham Hotel
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Manager of Operations
SUBWAYRestaurants
08.2000 - Current
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with applicable laws and regulations related to operations.
Education
Bachelor of Science - Commerce
College of Science India
India08-1998
Skills
- Logistics Management
- Organizational Management
- Program Administration
- Process Improvement
- Customer Retention
Timeline
Phone Team
Elevance
01.2025 - Current
Front Desk Receptionist
Wyndham Hotel
09.2024 - Current
Manager of Operations
SUBWAYRestaurants
08.2000 - Current
Bachelor of Science - Commerce
College of Science India
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