Hetal Parikh

• Provide high-level administrative support to the CRO and senior executives, managing complex calendars, coordinating strategic meetings, and aligning cross-functional priorities.
• Organize end-to-end travel arrangements (domestic & international), optimizing cost and ensuring seamless itineraries.
• Act as a liaison between executive leadership, business units, and external partners to facilitate communication and decision-making.
• Plan and execute executive events, leadership offsites, and client-facing conferences, managing budgets and vendor relationships.
• Prepare confidential reports, board decks, and expense reconciliations with exceptional attention to detail.
• Coordinated end-to-end HR processes including onboarding, offboarding, and new joiner support, ensuring a smooth employee experience while assisting executive leadership with seamless integration of staff into organizational workflows.
• Supported executive leadership by coordinating project management activities, tracking key initiatives, and ensuring alignment with PMO processes to enhance strategic decision-making and operational efficiency.

• Proactively managed executive calendars, scheduling cross-functional meetings and global conference calls across multiple time zones.

• Planned and executed interdepartmental events and employee engagement activities to foster a collaborative workplace culture.

• Ensured seamless follow-up on meeting action items, incorporating updates into executive reports and status trackers

• Followed up with clients on overdue accounts receivables, improving payment turnaround and reducing outstanding balances.

• Conducted proactive candidate sourcing for current and anticipated vacancies, supporting recruitment efforts across departments.

• Monitored and maintained optimal inventory levels of office supplies, managing vendor relationship and procurement process.

• Acted as a liaison between departments to ensure clear, consistent communication and operational alignment.

• Prepared and sent invoices to vendor companies for consulting services.
• Created and submitted consultant expense and travel reports to vendors for timely reimbursement.
• Collected weekly timesheets and recorded hours in Intuit for audit and billing accuracy.
• Maintained invoice records, tracked payment status, and followed up on overdue invoices.

• Prepared and sent invoices to vendor companies for consulting services.
• Created and submitted consultant expense and travel reports to vendors for timely reimbursement.
• Collected weekly timesheets and recorded hours in Intuit for audit and billing accuracy.
• Maintained invoice records, tracked payment status, and followed up on overdue invoices.

• Provided support services to CEO in calendar/schedule management, travel arrangements, reports, and prepared requisite materials.
• Implemented processes and procedures to increase operational efficiency and manage daily functions of the office and premises.
• Produced high-level communications ranging from highly confidential to policies and procedures.
• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.
• Managed all travel arrangements for the CEO for all major engagements.
• Collaborated with the staff to complete various projects and conferences.
• Handled events and concerts logistics along with staffing, accommodations, hospitality, and production.
• Monitored costs and expense reports and negotiated vendors contracts.

• Processed daily customer transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
• Maintained records of each transaction and ensured all documentation and paperwork was within compliance.
• Assisted customers with various questions and concerns related to their accounts and bank products in-person and over the phone.
• Enhanced customer experience by offering personalized banking solutions.
• Collaborated with bankers and managers for customer account research and maintenance.
• Adhered to strict opening and closing procedures to protect both employees and bank assets.
• Served as ATM custodian and settled cash and cheque deposits.

• Managed calendar, meetings, travel, and communications for the Director, ensuring optimal time management and efficiency.
• Led recruitment coordination across teams, liaising with hiring partners to meet staffing needs.
• Supported demand forecasting by validating data with stakeholders and the COO team.
• Developed and maintained Business Continuity Management (BCM) plans in collaboration with cross-functional teams.
• Coordinated onboarding, training needs, travel planning, and organizational updates with line managers and peers.
• Assisted global leadership with end-to-end travel planning, approvals, and cost management.
• Designed SharePoint sites and delivered Management Information (MI) reports to aid strategic decisions.
• Oversaw asset allocation, ensuring adherence to IT policies and compliance standards.
• Maintained accurate employee and project data in RDP and SAP systems.

• Assisted COO with operations, including meeting coordination, presentation prep, and travel management (domestic & international).
• Managed confidential records and ensured timely information availability.
• Analyzed data to create daily performance reports and trend graphs.
• Maintained strong cross-functional relationships to support smooth operations.
• Coordinated Monthly Business Reviews (MBRs) with CEO’s office.
• Conducted quality audits for contact center to ensure SLA compliance.
• Supported “My Idea” rollout by conducting market surveys with SDQ & Marketing teams across India.

• Performed security audits for passengers by coordinating security processes and adherence to strict guidelines and procedures laid out by the airlines to ensure overall security and safety.
• Handled public relations by managing and escorting business class passengers.
• Managed all arrivals and departure formalities at the counters including document verification such as tickets, passports/visas, screening/checking bags, and creating the accurate boarding passes.
• Generated daily status reports at the end of the working day.