Hetal Patel
Suwanee,GA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon
05.2022 - Current
- Managed daily program operations leading to global product launch for all Amazon 1P Devices, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to launch in marketplace.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Met with project stakeholders on regular basis to assess progress, risks and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute project plans.
Sr. Product Manager
FedEx
08.2021 - 05.2022
- Liaised with sales and marketing research teams to collect customer feedback, incorporating into subsequent development lifecycles for Healthcare portfolio.
- Increased new client acquisition through targeted initiatives and developed communications plans, increasing sales 15% YoY.
- Created product positioning strategies designed to achieve optimal market penetration.
- Provided training and support to sales team members.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Identified target markets for promotional efforts via statistical analysis of demographic information and previous usership figures.
Senior Business Analyst
FedEx
12.2018 - 07.2021
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies for Strategic Global customers.
- Surveyed clients to ascertain requirements and expectations for product.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Reduced corporate expenses by streamlining incentive and demand processes across regions.
- Analyzed sales, profitability and market conditions and presented findings in cohesive format.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Product Manager
FedEx
11.2014 - 11.2018
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements for FedEx Regional marketplaces.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Monitored market trends and competitor performance to update promotional strategies.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
Education
Master of Science - Engineering Management
Southern Methodist University
Dallas05.2008
Bachelor of Science - Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL12.2001
Skills
- Competitive Market Evaluation
- Project Monitoring
- Trend Analysis
- Portfolio Strategy
- Product Development
- Product Launch Support
- Waterfall/Agile Methodology
- Written Communication
- Analytical and Critical Thinking
Certification
- PMP - Project Management Professional
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Program Manager
Amazon
05.2022 - Current
Sr. Product Manager
FedEx
08.2021 - 05.2022
Senior Business Analyst
FedEx
12.2018 - 07.2021
Product Manager
FedEx
11.2014 - 11.2018
Master of Science - Engineering Management
Southern Methodist University
Bachelor of Science - Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
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