Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hetal Patel

Rancho Cordova,CA

Summary

Dedicated Tax Program Technician skilled in process improvement and analyzing documents. Manages multiple projects under tight deadlines. Open to working with teams as well individually.

Overview

17
17
years of professional experience

Work History

Tax Program Technician I

CU Direct Corporation
07.2012 - Current

Performing a variety of quality clerical examinations associated with Selection of Tax returns for Automated Audit Review System (STARS). Job duties require use of computer applications LAN, Eview, IDAX, Excel, Word, Internet Explorer, The RACK, and several other Windows, Citrix, and FTB generated programs to assess and resolve tax payer issues regarding their returns. As an employee in STARS, one is required to issue Notices of Proposed Assessment, expedite the return to a specialized desk audit, or conclude the return has been filed correctly.

Program Technician

Merchant E-Solutions
04.2012 - 06.2020

Use of Windows 8 applications (Word, Excel, Outlook, Explorer)

Filing of confidential and public documents

Public Counter and Telephone services (customer service)

Receiving, distributing, and processing mail

Cashiering incoming funds by way of cash, check, money order, and electronic swiping of credit cards

Processing outgoing letters to clients

Data entry and processing of applications

Clerical support as requested by managment

Program Technician

ICICI Bank
04.2007 - 03.2018


Inputting and paying bills, resolving and/or adjusting customer accounts, learning and mastering the Medical Fee Schedule, associating codes, answering multi-line phone system and directing their inquiries to the proper individual, researching and finding missing or due bills in the bill queue, operating various computer programs, such as WISP, OUTLOOK, EXCEL, WORD, and ECF, filing and locating claim records as well as various bills and record forms.

Training and developing new bill payers in the "Automated Bill Review" section. This specialized training required a 3-person team of experienced bill payers to come up with completely new training methods for bill payers who were moved to the "ABR" unit due to over staffing and employee redirecting withing State Compensation Insurance Fund.

Education

Master In Computer Application - Computer Engineering

Sardar Vallabhbhai Institute Of Technology
India
06.2012

Skills

  • Data collection and analysis
  • Exceptional organizational skills
  • Analytical thinker
  • Superb writer and editor
  • Experienced in Microsoft Office
  • Experienced in STARS/LAN
  • Experienced in TI/PAWS
  • Project management experience
  • Employee training experience

Timeline

Tax Program Technician I

CU Direct Corporation
07.2012 - Current

Program Technician

Merchant E-Solutions
04.2012 - 06.2020

Program Technician

ICICI Bank
04.2007 - 03.2018

Master In Computer Application - Computer Engineering

Sardar Vallabhbhai Institute Of Technology
Hetal Patel