Hetal Patel
Aurora,Illinois
Summary
Experienced Office Management and Administration Professional skilled at optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist, blending advanced organizational, technical, and business insight. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Clear Advantage Tax & Accounting
11.2021 - Current
- Managed invoicing and accounts receivable for 300+ clients and oversaw aging reports.
- Processed payroll for 15 clients and managed ACH payment transactions.
- Maintained client records and performed various administrative tasks, including scheduling, filing, faxing, scanning, and managing office supplies.
Billing Representative
Momentum Physical Therapy
10.2018 - 10.2021
- Assisted with overall operations of billing department for four clinics, verifying patient insurance, maintaining accounts, and resolving discrepancies.
- Processed payments and paper claims, generating up to $80,000 in revenue per month, while collaborating with adjusters and insurance companies for pre-authorization.
Bookkeeping
Tarana Kathak Dance Academy
09.2017 - 09.2019
- Recorded financial transactions; managed billing and payroll for team of 12-15 teachers, prepared checks and reconciled accounts.
Human Resources Assistant
S R International, Inc.
10.2014 - 04.2016
- Created immigration documents; coordinated meetings; managed new employee forms; posted job requirements.
Human Resources Assistant
Luceo, Inc.
06.2008 - 09.2010
- Managed new employee forms
- Assisted with Visa processing
- Tracked hours and processed payroll for 30 consultants.
Accounts Coordinator
MidAmerica Bank
12.2004 - 11.2005
- Delivered monthly and quarterly reports to executive managers detailing the results for 12-15 general ledger accounts related to loans.
- Maintained balance for general ledger accounts, identified discrepancies, and resolved errors to ensure accurate and up-to-date records. Managed and corrected customer mortgage payments, applied late fees, and reconciled mortgage accounts.
Teller Supervisor/CSR/Teller
MidAmerica Bank
08.1998 - 01.2004
- Provided guidance and assistance to 6 tellers as needed, approved and corrected transactions, mentored new hires, and reviewed performance improvement forms.
- Handled customer transactions with accuracy. Balanced vault cash and general ledgers, verified cash deliveries over 100 thousand, and prepared monthly reports.
Education
Associates Degree - General Studies
Floyd College
Rome, GA 01.1997
Skills
- Customer service
- Excellent communication
- Data entry
- 10 keys
- Billing/Invoicing/Account Receivable
- Scheduling and calendar management
- Office Administration
- Organizational Skills
- Excellent multi-tasking ability
- Payroll Processing
- Account Reconciliation
- ACH Processing
- MS Office
- Onboarding and Orientation
- QuickBooks Online
- WebPT/Lytec Software
- Lacerte/Drake Software
- CFS - payroll Software
Accomplishments
- Achieved a healthy balance between work and family life, demonstrating exceptional time management and dedication to both personal and professional success.
- Recognized by management and coworkers for consistently meeting goals, providing support, and excelling in my role.
- Successfully coordinated three special public and private events, ensuring smooth execution and client satisfaction.
Certification
Waubonsee community college, IL, 2018
- Introduction to QuickBooks, 2017
- Intermediate QuickBooks, 2017
College of DuPage, IL, 1999
- MS Office Certifications
References
Available upon request
Languages
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Office Manager
Clear Advantage Tax & Accounting
11.2021 - Current
Billing Representative
Momentum Physical Therapy
10.2018 - 10.2021
Bookkeeping
Tarana Kathak Dance Academy
09.2017 - 09.2019
Human Resources Assistant
S R International, Inc.
10.2014 - 04.2016
Human Resources Assistant
Luceo, Inc.
06.2008 - 09.2010
Accounts Coordinator
MidAmerica Bank
12.2004 - 11.2005
Teller Supervisor/CSR/Teller
MidAmerica Bank
08.1998 - 01.2004
Waubonsee community college, IL, 2018
- Introduction to QuickBooks, 2017
- Intermediate QuickBooks, 2017
College of DuPage, IL, 1999
- MS Office Certifications
Associates Degree - General Studies
Floyd College
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