Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hetalben Desai

Charlotte,NC

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

4
4
years of professional experience

Work History

Store Associate

Kohls Department Store
07.2023 - 06.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Contributed towards creating a positive work culture through active engagement at team meetings and events.
  • Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Store Sales Associate

Marathon Gas Station
02.2020 - 04.2022
  • Maintained a clean and organized store environment to enhance customer experience.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
  • Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Demonstrated flexibility by working extended hours over holidays or during promotional events.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
  • Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
  • Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
  • Handled returns and exchanges efficiently, maintaining positive customer interactions during potentially difficult situations.
  • Built strong relationships with customers through personalized assistance and follow-up communication.
  • Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Science - Computer Science

THE NVPatel College of Applied Science
VVnagar,India
05.1999

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Organization
  • Active listening techniques
  • Store Cleanliness Maintenance
  • Flexible Schedule Adaptability
  • Organizational Skills Development
  • Returns and Exchanges Handling
  • Computer literacy fundamentals
  • Team Leadership
  • Payment Processing
  • Retail transactions processing
  • Physical Stamina Maintenance
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Cash Handling
  • Cash Register Operation

Timeline

Store Associate

Kohls Department Store
07.2023 - 06.2024

Store Sales Associate

Marathon Gas Station
02.2020 - 04.2022

Bachelor of Science - Computer Science

THE NVPatel College of Applied Science

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Hetalben Desai